ThrivelabReviews of thrivelab.com

In the beginning, I felt like I was being listen to, but after a few months went by I just felt like I was put on the back burner. I was taking the same meds, even though I had said many times that I didn’t feel like they were making any type of difference. I waited for bloodwork, and I never received that as well.

I liked the easiness that the doctor took my history, and sent the prescription, and she told me that my questions would be answered promptly, but since then I had questions which have not been answered and it’s been about two weeks now or more. On another note their set up to follow up is not with a human being you have to fill out that initial form again which is quite confusing, you have to a scroll for dates instead of being able to put them in manually. The old answers are still there so not sure if I’m supposed to delete those answers, add if anymore etc.

I’ve been trying to reach someone to give my new credit card information but no one will return my call after several attempts. I’m out of my hormone therapy and obviously they are not going to fill the prescription until they receive my new CC info. Now I’m suffering with symptoms all over again. Poor communication and support is all foreign so there is also communication issues

My provider is kind, genuine, knowledgeable…I can’t say enough wonderful things about her and how she works with me on my care. My results are good and my life has improved. But I have to take away a star due to an unfortunate pattern of my shipments arriving late. It’s happened 4 times in 8 months. That’s a 50/50 chance each month that I’m having to go without an important medication for a few days. I take away another star because on one of those occasions, I went without a certain medication for a week and as a result, I experienced very real discomfort that caused me to miss work and school.

No follow up. I am waiting to get labs. They asked for my insurance and I sent it, but haven’t gotten any further instructions.

I wish the prescriptions could covered by insurance.

I am middle of the road, what I appreciate lab information. Very professional and kind the kicker is the communication behind what are the next steps. What I was surprised about and has put a very bad taste in my mouth is the lack of transparency on the monthly cost. At least say this is the base not including medication. Then could have already had a plan and I cannot get past not being aware.