ThrivelabReviews of thrivelab.com

Response from ThrivelabJan 8, 2025

It is important that you receive the care and attention you deserve from us. We understand that though we strive for perfection sometimes we miss the mark. We will be accountable for any failures on our side and work to improve those for a better patient experience. We were able to cancel before charges were processed and your account has been cancelled. Our Director of Operations has reached out to you directly for further feedback.

Response from ThrivelabDec 19, 2024

Hi Marie, We are truly sorry to hear about your experience. It is important that you receive the care and attention you deserve from us. Our expectation is that all outreach is responded to and resolved within 24 hours (excluding weekends and holidays). Our Director of Operations, Jordan, would like to connect with you to gather further feedback and ensure you do not face this challenge in the future. Unfortunately, due to privacy settings, we only have your first name and are unable to identify your account. Please reach out directly by calling 737-747-8984 or emailing [email protected] so we can promptly address this matter. Thank you for giving us the opportunity to make this right.

Response from ThrivelabDec 12, 2024

Our mission is to make hormone health accessible and affordable globally. Your feedback is important to us. It is our goal that patients receive accurate shipments in a timely manner. There are several factors that are in play regarding shipments. Lab completion if needed, payment, RX, pharmacy fulfillment. We will work to identify if this was a failure or if something is missing to have your order filled. Due to privacy settings we are unable to identify you without your name but we want to ensure that your concerns are addressed. Please connect with patient care via your patient portal https://portal.thrivelab.com/ to escalate your experience to our Director of Operations.

Response from ThrivelabOct 31, 2024

Hi Bethany, It is important that you receive the care and attention you deserve from us. The expectation is that you have a response and resolution to your outreach in 24 hours or less (excluding weekends and holidays). We understand that though we strive for perfection sometimes we miss the mark. We will be accountable for any failures on our side and work to improve those for a better patient experience. Our Director of Operations, Jordan, would like to connect with you to ensure this challenge is resolved. She will be reaching out to you directly to resolve this, or you can connect directly by calling 737-747-8984 or emailing at [email protected].

Response from ThrivelabJul 16, 2024

Hi Nick, It is important that you receive the care and attention you deserve from us. The expectation is that you have a response and resolution to your outreach in 24 hours or less (excluding weekends and holidays). Our Director of Operations Jordan would like to connect with you for further feedback and to ensure you do not face this challenge in the future. Due to privacy settings on Trustpilot your first name is the only information we have and are unable to identify you in our system. You can connect directly by calling 737-747-8984 or emailing at [email protected].

Response from ThrivelabJun 25, 2024

Hello Todd. I am sorry to hear of your experience. It is important to us that you feel supported. The provider you met with is licensed in Texas and able to prescribe. You provided insurance at time of booking, it is $45 to book and based on your verification of benefits any remaining patient responsibility determined by your insurance is collected. A manager has reached out to ensure all concerns are addressed. Thank you for your feedback and the opportunity to serve you.

Response from ThrivelabJun 6, 2024

Hi Ciera, Our mission is to make hormone health accessible and affordable globally. Our team is looking into how we can support you in regards to billing. Upon a review of your account, we found that you do not owe any patient responsibility from the insurance side. Our Director of Operations Jordan will be reaching out to you for further feedback.

Response from ThrivelabMay 22, 2024

Hello John, I am sorry to hear of your experience. I have escalated your comments to our manager for immediate support. Based on a quick review it seems the charge was in regards to your missed appointment, please refer to our no show/reschedule policy in your email for details. Our billing department is confirming your insurance benefits then we will know what is covered for you. You can expect outreach from our manager shortly to support you through this. Thank you for the opportunity to serve you.