Noah S.
Can’t convert sweeps to back to prize after accidentally converting them
Have only been on the app a couple days and I accidentally converted the prize tickets to sweeps tickets as it was my first time. It won’t let me convert them back so I can cash out a winner and have to email customer service. Pretty clunky but hoping they can assist me as it was a mistake between the 3 different play options and it was my first time winning. If they handle it well I’ll remain satisfied overall.
Response from ThrillzzJun 17, 2026
Hi Noah, did you hear back from support? Let me know how we can help




