Thrifty Car RentalReviews of thriftycarrental.com

Would provide no stars if possible. Price was nowhere near what we were quoted in pre booking. We could have gone with a much better company for the same final price. I feel like we have been robbed of about 200 dollars. We rented on the Big Island of Hawaii. The shuttle was so delayed and slow. The queues were huge and customers dealt with slowly. The car itself was utter rubbish. I'm surprised we actually managed to get around the island without it breaking down. The tiny engine in such a big car (we booked a compact.. not sure how a massive saloon car is a compact) could barely cope with the hills on the island. We had a couple of touch and go moments where we started rolling backwards as the engine couldn't cope. Note this was on normal roads around the outskirts of Kona, we weren't trying to do anything off road or unusual. The car was pretty damaged and dirty and the parking cameras kept going off. I wish we had gone with literally any one else. I'm fairly sure even the big brands like National would have been cheaper in the end anyway.

I will never use this company again!! First we landed in Phoenix on Saturday 4/22 and we're taken to to rental car building. They told us to put our name on a list because cars were not available and they would call us at least 1 hour. So 1.5 hours later my husband went back to counter and finally they gave us a car. Unfortunately we go to the garage and there are at least 30 people waiting for a car and the garage is empty!! We again waited for a total of 2 hours!!!! No one from the company came to tell us what was happening and no management!! They sent 2 cops down to make sure nothing happened!! We finally got a small car just to get out of there!! Will never us this company again!!!!

We arrived at 7:30pm and were told there was a 2 hour wait for a car. We waited and then we were told there would be no cars until the next morning. There was a woman also waiting and told the same thing. In tears, she explained she was here for her brother’s funeral. The manager said he was sorry and shut the sliding window. We had to pay for a hotel and a Lyft to and from the airport. Now it’s the next morning and we’ve been waiting for two hours and we still have no car. They of course, already charged our credit car. And there is no recourse. What a terrible way to treat customers. Sorry doesn’t cut it.

Thrifty Car Rental using Expedia - waited 3 hours after landing at 23:30 to get vehicle. Invoice from Expedia was $400 - non anticipated additional charges at Thrifty were $500. Will not use Thrifty or Expedia going forward.

I waited 2 hours in line at ATX to pick up a paid for rental. Now, it was the Tuesday before thanksgiving, but all the other car rental agencies had either very short lines or no lines. Only Thrifty had a lengthy line.

Funchal rental - Booked a Renault clio, simple ecomomy car - only car available was a big Hyundai, hybrid, which I hated ! - was overcharged for fuel and had to pay some sort of tax which was assumed to be included in the original quote. I reckon I was overcharged by about 80eu - which was about half as much again, as the rental. - Won't use them again.

When we arrived in Honolulu, we went upstairs to complete our paperwork. 1 hour wait in long line. Got our paperwork for our car and went downstairs only to find a line of 30 people waiting for non-existent cars. They were waiting for people to return cars. Cancelled reservation and went to Budget who had an over abundance of cars. I wish the upstairs would have told us before we went downstairs.

Upgrade from 2 wheel drive to 4 wheel drive was Over $950 dollars more? Almost $1000 for an 8 day rental upgrade fees on top of what was already paid. Even thier luxury rentals for same time frame aren't 50% of that!!!!!!!!! Not to mention it was booked through a booking agency who charged us over $212 already!!! The person told my husband there was a big storm coming in and he should really have 4 wheel drive, when my husband questioned the charges, the guy said they were only that high because it was an estimate and it would be less if returned undamaged with a full tank!! I am beyond livid. Their Customer service sucks, days with no responses.