Thrift BooksReviews of thriftbook.com

I have been ordering from Thrift Books for years and can detail the decline in the service. My first couple orders, around 2022 were great. The books came as described and condition was generally good for “Good” and exceeded that for “Very Good.” Last order was over a year ago because of how poorly it went. I guess my memory lapsed because I ordered from them again and seriously regret it. In my last few orders from them the books described as “Very Good” come tattered, stained with some mystery fluid (seriously disgusting) and don’t match the publication listed in the description. They have also mixed up my orders, sending books completely unrelated to the book I order. I reached out to them with my concerns and they made no promise to change their procedures, barely apologized for my experience.

They use to be good. Customer service and shipping has drastically declined. I've been waiting 11 days and counting for a textbook that is off the grid between DHL and post office. I contacted customer service and they blew me off. I loathe Amazon and this was my alternative, but not anymore.

You said you would send 5 copies of the 2019 book: Grief & Grieving by Kubler-Ross and Kessler to make my order right. Instead, AGAIN, you sent ONE copy of the 2005 book. I guess I'm dealing with AI -not working! Please call me to resolve this issue!!! Now 8/1625 and still no books!! Just one with wrong copyright-I paid for 5 with 2019 copyright.

Ordered 8 books from Thiftbooks Atlanta and paid a premium price for shipping to overseas location. Order was dispatched from multiple locations in 4 parcels which took 4-5 weeks to reach me. All were packaged in flimsy plastic bags offering no protection to the contents. 4 of the books were damaged or dirty and need repairs or cleaning. When I enquired to locate a parcel which went missing temporarily the incompetent responses I got from their staff were more than frustrating as they asked for information I had already given them, and stated they could not find the order despite already providing info about the order in a previous email. All round a poorly run and organised company with no quality control of their inventory. I don't recommend ordering from them at all.

I bought some books and have been receiving spam after spam after spam from thriftbooks to my email, and unsubscribing has not helped. I also wrote them an email about this, and then I received four more after that, all within 2 hours, it just never stops! Because of this incessant pestering by email, my will to shop at their store has dropped to 0, and I will be returning to Amazon, angrily.

Customer service

I bought a book for a class that's return period ended 3 YEARS ago. That was not made clear or shared pre-purchase, and that's INSANE. They refuse to hear other more ethical options. Do better.

This is my second purchase from Thriftbooks.com and I am not very happy. I ordered Fierce Conversations and The Purple Crayon. For Fierce Conversations they sent me a different version with a different cover then the one I ordered which is an older version and it stated it was in very good condition. That is not the case.. All the pages are very yellowed and have brown streaks on all the pages. Also, The Purple Crayon did state that it was just in good condition but when I opened it there was a written name for a baby with people hoping the child will love it for years to come in permanent marker. I was planning on giving it to my god daughter but not with that in it. I am so over letting this place pick out my books for me and that are inaccurate with the description. I usually have better luck with Amazons used books. I might send Thriftbooks.com used books or buy a new book. Just know you can't return or exchange a book or purchase under $15. Read the return and exchange Policy before you order. Way to lose customers and not have them come back or refer your company.