Three Bird NestReviews of threebirdnest.com

Response from Three Bird NestApr 15, 2025

Hi Febra, Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating a lost or stolen package can be. At Three Bird Nest, we do our best to ensure all orders are delivered safely. However, as stated in our shipping policy, we are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. In situations like this, we recommend filing a claim directly with your local carrier, as they are best equipped to investigate and potentially recover the missing items. Additionally, our records show that a return was initiated for this same order, which confirms that a package was received. Due to the conflicting information provided to us, and in accordance with our policies, we are unfortunately unable to offer a refund, replacement, or store credit in this instance. We understand this may not be the resolution you were hoping for, but we appreciate your understanding of our policy and processes. If you have any further questions or would like assistance in filing a claim with the carrier, we're happy to help guide you through that. Sincerely, Three Bird Nest Customer Experience Team

Response from Three Bird NestMar 20, 2025

We're sorry to hear about the broken necklace and your experience! We will pass this feedback along to our team. Our Customer Experience team is always happy to help with damaged items. Per our policy posted on our website, we ask if you receive a damaged, missing, or incorrect item to please notify us within 3 days of receipt. You can reach out to us with the live chat option on our website or email us at [email protected]. We respect your decision and do thank you for your support!

Response from Three Bird NestMar 20, 2025

Thank you for taking the time to leave us feedback! I will be sure to pass this along to my team. We are sorry to hear your items weren't your perfect fit. As we are a small boutique, we need to recoup some of our shipping costs by charging for return shipping. Also at this time we are not able to offer exchanges but we are happy to price match if you repurchase the exact same item in a new size or color. We have these policies available to review on our website before purchasing on our Help Center in the FAQ and Policies pages. We respect your decision and appreciate your support!

Response from Three Bird NestMar 20, 2025

I'm sorry to hear that your pants weren't your perfect fit! I am happy to pass this feedback onto our team. We don't typically go by standard sizing, we are mostly measurement based. We provide the measurements of all sizes beneath the product description on the product page. We have some items that are true to size, but many items are designed for a loose, oversized fit so they can be much larger than their letter name typically indicates. For example, items we have labeled "Small" can actually be XL items by their measurements. If you're ever unsure about sizing, our Customer Experience team is here to help! We have a live chat option where you are connected to one of our 6 agents here in California in under 60 seconds. We're also always happy to help via email, you can always reach out to us at [email protected] Additionally, as we are a small boutique, we need to recoup some of our shipping costs by charging for returns. We do post this information on our website Help Center in the FAQ and Policies pages. Please let us know if there's any other questions or concerns. We're happy to help!

Response from Three Bird NestMar 6, 2025

Hi there! We’re truly sorry to hear about your experience and completely understand how frustrating this must have been for you. We appreciate you taking the time to share your feedback, and we sincerely apologize for any inconvenience caused by the website issues. While we do occasionally run flash sales, these are temporary promotions and not a permanent price change. Because of this, we’re only able to honor sale pricing for orders placed during the active sale period. We understand that technical issues can be incredibly frustrating, and we regret that this impacted your ability to complete your purchase at the time of the sale. We always strive to provide the best possible service, and we truly regret that this situation left you feeling disappointed. Your feedback is important to us, and we’ll be sure to review this internally to ensure we’re providing the best possible experience for our customers. If there’s anything else we can do to assist you, please don’t hesitate to reach out to our customer support team. Best, Three Bird Nest Customer Experience Team

Response from Three Bird NestFeb 20, 2025

Hi Sarah, We’re truly sorry to hear that your experience with us did not meet your expectations. We understand how frustrating it must have been to receive items that didn’t meet your standards, and we appreciate you bringing this to our attention. We want to clarify that we did issue a refund for the pair of pants that arrived with different leg lengths, as we recognize this as a clear defect. However, we were unable to replace the Relaxing Robin pants, as our defective item policy does not cover issues that arise after washing or wearing. This policy ensures that any concerns with our products are promptly reported, allowing our product and quality control teams to assess them accurately. While we were unable to find any similar reports of the Relaxing Robin pants stretching out after washing, we did look into potential causes. From our research, this type of stretching can occur if the pants were washed in a machine with an agitator or if they were hung while wet, which may have affected the shape of the fabric. We completely understand your disappointment, and while we strive to accommodate our customers whenever possible, we must adhere to our policies to ensure fairness across all orders. We truly appreciate your feedback and will continue to improve both our products and customer experience. If there’s anything else we can do to help, please don’t hesitate to reach out. Best, Three Bird Nest Customer Experience Team

Response from Three Bird NestJan 23, 2025

We’re truly sorry to hear about your experience with your sweater. We always aim to provide high-quality products and excellent customer service, and we regret that your experience didn’t meet those expectations. While the sweater’s care instructions on the tag do state machine wash, we do advise on our website that all items be handwashed to preserve their quality. We understand your frustration if the sweater didn’t hold up as expected. However, as per our policy, items damaged due to washing or wear cannot be refunded or replaced. We have reviewed your communication with us and believe the representatives you spoke with were respectful and did their best to assist you within the guidelines of our policy. We truly appreciate your feedback and will continue to review our policies to ensure we are meeting our customers’ needs. Thank you for your understanding.

Response from Three Bird NestJan 16, 2025

Dear Debbie, Thank you for sharing your experience, and we’re truly sorry to hear about your disappointment. We always strive to make our customers happy, and it’s unfortunate that the tops didn’t meet your expectations. Regarding our return policy, we want to provide clarity: final sale items are not eligible for return or refund due to the steep discounts offered on limited inventory. To help our customers identify final sale items, there is a pink call-out on the product page and a notification in your bag during checkout. We encourage double-checking this information before completing a purchase to avoid surprises. We understand how frustrating this must have been, especially during the holiday season, and we appreciate your feedback. Please know we’re always looking for ways to improve the shopping experience for our customers. If you have further questions or concerns, don’t hesitate to reach out to our customer service team at [email protected]. We’re here to help as much as possible. Warm regards, Three Bird Nest Customer Support