Three Bird NestReviews of threebirdnest.com

Response from Three Bird NestAug 14, 2025

Hi Erin, We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused by the damaged items in your order. While defective items are extremely rare, we always recommend inspecting your order upon delivery so that any issues can be resolved as quickly as possible. Our policy allows for reporting quality issues within 3 days of delivery, with some exceptions up to a week for unusual circumstances. Unfortunately, your report was submitted over two weeks after delivery, which falls outside of this timeframe, and this limits the options we are able to offer to resolve the situation. Our defective policy is designed to ensure that any issues with our products are promptly and accurately reported to our product and quality control team. Acting within the specified timeframe helps us address concerns more effectively, as the accuracy of reports tends to decrease the longer an item is outside of this policy. We understand that this may have been frustrating, and we truly value feedback like yours to help us continue improving both our products and service. For more details on our quality policy, it can be viewed on our website. We appreciate your understanding. -Three Bird Nest Customer Experience Team

Response from Three Bird NestAug 10, 2025

Hi Sheila, We are truly sorry for the frustration and disappointment you experienced. You are absolutely right — your order should never have been left sitting in our warehouse for that long, and you should not have had to chase us for updates. Unfortunately, despite our repeated attempts, we were unable to get the warehouse to process and ship your order in a timely manner. That is unacceptable, and we take full responsibility. We understand how much this has damaged your trust in us, and we regret that we did not deliver the service you deserve. We are actively reviewing our communication and fulfillment processes to ensure this does not happen again. Again, we sincerely apologize for the inconvenience and poor experience.

Response from Three Bird NestAug 10, 2025

Hi Mary, Mary, we are very sorry for the frustration this experience caused you. We understand you could not check your delivered package right away, and we truly regret that the timing of our policy made it impossible for us to send replacements. When we reviewed your order, tracking showed the package was delivered on June 4 with all items indicated as shipped together. Unfortunately, because more than six weeks had passed before we were contacted, our missing item policy did not allow us to proceed with replacements. That said, we absolutely understand how disappointing this was — especially given your circumstances — and we are truly sorry we couldn’t resolve it in the way you had hoped. Sincerely, Three Bird Nest

Response from Three Bird NestJul 18, 2025

Hi Katey, Thank you for your recent review — we're genuinely sorry to hear that you were disappointed with your cardigan, and we completely understand your frustration. That’s absolutely not the experience we want our customers to have. After looking into your order, it doesn't appear that you've reached out to our customer service team yet regarding the quality issue. We’d really love the chance to make this right, especially since it sounds like you may have received a defective item — which is never okay with us. If you're open to it, would you mind replying to the email we sent from [email protected] with a few photos of the cardigan? That way, we can better understand what went wrong and share the details with our Product and Quality Control teams to help prevent this in the future. We truly value your feedback and would appreciate the opportunity to turn this experience around. Warmly, Customer Experience Team Three Bird Nest [email protected]

Response from Three Bird NestJun 30, 2025

We understand how this situation could feel frustrating, and we apologize for any inconvenience it may have caused. At this time, we do not offer exchanges. We recommend purchasing the desired new size, style, or color, and returning the other item. However, if the items were listed as Final Sale at the time of purchase, they will not be eligible for a return. While we try our best to reduce the cost and impact to our customers, our returns ultimately result in a fee being deducted from the overall refund, as well as the initial shipping cost being non-refundable. As our company grows, this is definitely an area we look to revisit and your feedback regarding the returns process is extremely appreciated. It truly does help us grow and focus on the policies that impact our customers the most.

Response from Three Bird NestApr 15, 2025

Hi Tracy, Thank you for reaching out, and I'm truly sorry to hear about the trouble you've experienced with your Relaxing Robin Wide Leg Pants. We always aim to provide the best possible quality and service, and I completely understand how disappointing this situation must be. Our policy does require that any issues with damaged or defective items be reported within three days of delivery, with some flexibility up to one week in certain cases. Additionally, items must remain unworn, unwashed, and with tags attached to be eligible for a replacement. In this case, as the items are 3 and 5 months old, we’re unfortunately unable to offer a resolution under our current policy guidelines. Our approach is in place to ensure we can accurately assess any concerns and maintain consistent product quality standards. The longer an item has been in use or outside our policy window, the harder it becomes to fairly determine the root of the issue. For future care, we recommend hand washing in cold water and laying flat to dry, as machine cycles can vary and sometimes cause unexpected wear. You can always find our suggested care instructions listed on the product page under the "Fabric & Care" section. I genuinely apologize for any frustration this may cause and truly appreciate your understanding. If there’s anything else we can do to help, please don’t hesitate to reach out. Warm regards, Three Bird Nest Customer Experience Team