Three Bird NestReviews of threebirdnest.com

In the past month or so I made two orders. The first arrived safely and items were about as expected, but the shipping method they use is very slow. Items arrived about 11 days after they shipped. Slightly annoying, but not a huge deal. My experience with the second order was just ridiculous. I made about a $400 order and paid extra to expedite this time. I got a Fed Ex tracking number the same day. 9 days later, my order was still in pre-ship status with no acknowledgement that fed ex had ever received it. I reached out to the merchant for an update, who quickly responded that the carrier must have failed to scan it in and was likely lost in transit. They advised they were not responsible for shipping issues and that I should buy shipping insurance next time. They did refund the express shipping. They said I would not be offered a resolution for another 15 calendar days. They said they would reach back out. Those 15 days came and went. I disputed on my card. This is silly. Because there is no acknowledgement of receipt by the carrier (FedEx), there is no evidence this order was ever fulfilled or sent. To this day, the package is still in “pre-ship” status. I will probably never know if they ever sent it or not. It’s a bit insulting to be advised to purchase shipping insurance in the future when insurers typically do not cover “shipments” that were never scanned in (aka, no proof they were actually shipped.) Obviously, I do not feel comfortable doing business here again and feel generous giving two stars.

TBN has great styles and their prices are decent; however, their ability to get items shipped in an expedient manner has always been problematic (especially considering their large shipping costs). On this particular day, about three weeks after I had placed an order, my order STILL had not shipped and no one in customer service could tell me when or if it would ever go out. I then cancelled the order. I wish I could say I thought things were going to improve soon but I see zero evidence of that as another order I placed shortly after the first is still out in the ether somewhere.

The clothes were not designed as seen in the pictures. The off the shoulder poncho shirt things had to be stretched to be off the shoulder. And the shirts were more boxy and less then what I was expecting. Personally it is not worth the price to me, unfortunately. Their scarves are nice tho!

Items do not look as they appeared online. The pink skirt does not fit as expected.

If you would just use USPS and put your merchandise cost not retail I would not have to pay $90 in duty. Your company is the only US company that this happens with. The country of origin is also very important re Canadian duty. I suggest you look those up and make sure that these are entered correctly because it does matter. Cdn friendly markers would also be a great idea on your items. Or at least Country of origin, then it is up to the individual to look up. Thank you. My order cost me $400 instead of $300. Which means I did not get a SALE price at all. I paid more.

I order a small and this is really too big. I'm 5"4 and 130 lbs.

The items are ok, already pealing and rather bigger than expected. It cost me so much money taking account duty fees. Defiantly not worthy if you are in Canada. Poor communication about the shipping. I missed an email from an unexpected shipping provider. The. I had to pay a lot of money.

The material is too thin. You can see through it. The fit is good. The pattern is cute but very thin material. Concern about how well it will hold up and if I stand in the wrong spot with back lighting everyone can see under garments