Three Bird NestReviews of threebirdnest.com

Response from Three Bird NestDec 27, 2024

Hi Donna! Thank you for sharing your experience with us. We’re delighted to hear that you loved the styles of your items, but we deeply regret the disappointment you faced with the quality of one of your shirts. Your feedback is incredibly important, and we’d like to address your concerns. Our policy requests that any issues with damaged, missing, or incorrect items be reported within three days of delivery, with the items remaining in unworn and unwashed condition and tags still attached. This allows us to promptly address concerns and work with our product and quality control team to ensure accurate resolutions. To help extend the lifespan of our garments, we recommend hand washing with cold water and laying items flat to dry, as detailed in the “Fabric & Care” section of each product page. We understand how disappointing it can be when an item doesn’t meet expectations, and while damaged items are rare, inspecting your order upon delivery enables us to assist quickly. We sincerely apologize for any frustration this situation has caused and appreciate you bringing it to our attention. If you have further questions or concerns, please don’t hesitate to reach out via our live chat—our team is happy to assist you in under 30 seconds during business hours or you can email us at [email protected] Your feedback helps us grow, and we hope to provide a better experience in the future.

Response from Three Bird NestOct 13, 2024

Hi Lisa! Thank you for your feedback, and I sincerely apologize for the frustration you’ve experienced with your return. I understand how upsetting this must have been, and I’m sorry for any confusion caused during the process. The black Simply Comfort Jumpsuit you returned in March 2023 was received back damaged, which is why your access to Happy Returns was revoked. You are still able to return products, but they will need to be sent back with your own shipping label instead of through our Happy Returns process so we can verify future returns. However, we regret that you weren’t provided with photos of the damaged item at that time, and we should have communicated more clearly. We truly value your business and your feedback, and I apologize for the inconvenience this situation has caused. If you have any further concerns or questions, please feel free to reach out to us at [email protected] or via the Live Chat feature on our site. We're always here to help.

Response from Three Bird NestOct 3, 2024

Hi Sophie, thank you for taking the time to leave us some feedback! We’re sorry to hear that you don't love your items. We are a small boutique but we do try to pass the savings onto you by having sales and discounts often! If you ever receive a defective item, we recommend reaching out to our lovely Customer Experience team. You can live chat on our website or email us at [email protected]! Please note that all damaged items must have tags still attached and be in unworn condition in order to be replaced. Let us know if there’s anything else we can help you with!

Response from Three Bird NestSep 23, 2024

Hi Sheri, Thank you for taking the time to provide us with feedback regarding your experience at Three Bird Nest! We're sorry to hear that the quality of the item you received didn't meet your expectations. We strive to offer products that not only look great but also meet high-quality standards. Your experience is important to us, and we are sorry we missed the mark! You may still be eligible for a return! As long as the item is in new condition, in the original packaging, with tags attached, and within 30 days of your delivery, you can use our Return Portal here- https://three-bird-nest.happyreturns.com/ (US), or someone from our Customer Service team would be happy to help you, just reach out to us at [email protected]!(Note: final sale items are not returnable. Shipping fees are also non-refundable.) Rest assured, we'll make sure your feedback reaches the right ears within our team!❤️ If there's anything else we can do to assist you further, please don't hesitate to get in touch with our Customer Service team at [email protected]. We're here to help in any way we can! Thank you again for shopping with us and for taking the time to share your thoughts!

Response from Three Bird NestSep 23, 2024

Hi Wendi, Thank you so much for sharing your thoughts about your recent experience with Three Bird Nest. Your feedback truly means a lot to us! Three Bird Nest is a smaller business(just 8 of us in customer service!) and while we try our best to reduce the cost and impact on our customers, our returns ultimately result in either a $7.95 or $9.85(depending on your selection) fee deducted from the overall refund as well as the initial shipping cost being non-refundable. Due to the size and order volume of our company, we do not have enterprise accounts or shipping discounts with the main shipping services like UPS, USPS, and FedEx like a lot of larger retail stores have. We do not charge any fees for processing refunds to your original method of payment. Please reach out to our Customer Service team at [email protected] and we will be happy to review your refund with you and we're here to help in any way we can! Thank you again for shopping with us and for taking the time to share your thoughts!

Response from Three Bird NestSep 2, 2024

Hi Dana, Thank you so much for taking the time to provide feedback for Three Bird Nest. We genuinely appreciate your support over the years, and we're sorry to hear about your concerns regarding pricing and quality. As a small business, we strive to offer unique and stylish items, but we understand that inflation and rising costs have made it challenging to keep prices where they used to be. We’re continually working to balance quality with affordability, and your feedback is invaluable in helping us improve. We apologize for any disappointment and hope to regain your trust in the future. Rest assured, we'll make sure your feedback reaches the right ears within our team!❤️ If there's anything else we can do to assist you further, please don't hesitate to get in touch with our Customer Service team at [email protected]. We're here to help in any way we can! Thank you again for shopping with us and for taking the time to share your thoughts!

Response from Three Bird NestAug 23, 2024

Hello! Thank you for your recent support of Three Bird Nest and for taking the time to leave a review about your experience. We are very sorry to hear about the quality issues you've experienced with some of our products. We offer one-of-a-kind designed items from our label that we manufacture in the USA, Mexico, and India and we also source from several brands that are manufactured around the world. No matter where the item is made or what brand we get it from, we ensure it meets the quality standards that we expect for our wonderful customers. For the best care of our products, we recommend hand washing the item with cold water and laying it flat to dry. Cycles and settings can vary from unit to unit, so handwashing and airdrying are recommended, especially for our more delicate products. You can find our suggested washing instructions on every product page under the "Fabric & Care" section for your convenience. We are sincerely sorry for your experience. Rest assured, we'll make sure your feedback reaches the right ears within our team!❤️ If there's anything else we can do to assist you further, please don't hesitate to get in touch with our Customer Service team at [email protected]. We're here to help in any way we can! Thank you again for taking the time to share your thoughts!

Response from Three Bird NestJul 26, 2024

Hi Caroline! Thank you for your feedback on the So Comfy Wide Cropped Pants. We’re sorry to hear that the fabric didn’t meet your expectations. We understand that the terry-cloth like feel is not for everyone! We'll be sure to pass your feedback along to our team! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at [email protected] we're always happy to help however we can.