Three Bird NestReviews of threebirdnest.com

Response from Three Bird NestAug 23, 2024

Hi Belinda, Thank you for taking the time to leave a review about your recent experience with Three Bird Nest! Thank you for your feedback regarding our returns process! Three Bird Nest is a smaller business (just 6 of us in customer service!) and while we try our best to reduce the cost and impact on our customers, our returns ultimately result in either a $7.95-$9.85 fee deducted from the overall refund as well as your initial shipping cost being non-refundable as it is a service rendered. Due to the size and order volume of our company, we do not have enterprise accounts or shipping discounts with the main shipping services like UPS, USPS, and FedEx like a lot of larger retail stores have. As our company grows, this is an area we look to revisit and your feedback regarding the returns process is extremely appreciated. It truly does help us grow and focus on the policies that impact our customers the most. Rest assured, we'll make sure your feedback reaches the right ears within our team!❤️ If there's anything else we can do to assist you further, please don't hesitate to get in touch with our Customer Service team at [email protected]. We're here to help in any way we can! Thank you again for taking the time to share your thoughts!

Response from Three Bird NestAug 11, 2024

Hi Susanne, Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the issues you encountered with our So Comfy Wide Leg Pants after washing. We ask that customers report any damaged, missing, or incorrect items within three days of delivery, with exceptions for up to a week after in some cases. Unfortunately, since your order was delivered in March, we’re unable to offer a refund or replacement at this time. Our policy is designed to ensure that any defects are promptly reported to our product and quality control teams, as addressing concerns quickly helps us maintain the highest standards. Please note that all damaged or defective items must have their tags attached and remain in unworn and unwashed condition to qualify for a replacement. To extend the life of your items, we recommend hand washing them in cold water and laying them flat to dry. Since washing machines can vary, hand washing and air drying are the safest methods. For your convenience, you can find specific care instructions on each product’s page under the "Fabric & Care" section. We appreciate your feedback and will be sure to share it with our product and Customer Service teams. If there’s anything else we can do to assist you, please don’t hesitate to reach out to our Customer Service team at [email protected]. We're here to help in any way we can. Thank you again for shopping with us and for taking the time to share your thoughts!

Response from Three Bird NestAug 11, 2024

Hi Don! Thank you for your recent support of Three Bird Nest! We are very sorry to hear that you did not receive your order and we would be happy to help you with this right away! Please reach out to us at our email [email protected] with your order information and we will be happy to assist. Thank you for allowing us to make this right and we look forward to hearing back from you!

Response from Three Bird NestJul 22, 2024

Hi Tracie! Thank you for reaching out and letting us know of your experience! We sincerely apologize for the issues you've experienced with the Felicity Smocked Jumpsuit you received from us. We kindly request that customers report any issues with damaged, missing, or incorrect items within three days of delivery. All damaged or defective items must still have their tags attached and remain in unworn and unwashed condition to be eligible for a replacement. For the best care of our products, we recommend hand washing the item with cold water and laying it flat to dry. Cycles and settings can vary from unit to unit, so handwashing and airdrying are recommended. You can find our suggested washing instructions on the product page under the "Fabric & Care" section for your convenience. We sincerely apologize for the inconvenience. While damaged items are few and far between, we always recommend inspecting the items upon delivery to make sure we can resolve any issues for you as quickly as possible. If there's anything else we can do to assist you further, please don't hesitate to get in touch with our Customer Service team at [email protected]. We're here to help in any way we can! Thank you again for shopping with us and for taking the time to share your thoughts!

Response from Three Bird NestMay 23, 2024

Hi Lindsay. Thank you for sharing your feedback with us. We're sincerely sorry to hear about your experience with your recent purchase and return process. First and foremost, we apologize for any inconvenience you may have encountered due to the shipping costs associated with returning the dress. We understand that returning items can be a hassle, and we strive to make our return process as smooth and transparent as possible for our customers. Upon receiving your returned item, our team thoroughly inspects each product to ensure it meets our return requirements. Unfortunately, in this instance, we found that the dress had sustained damage, which we attributed to an unremovable hair. While we understand your frustration and skepticism regarding this claim, we assure you that our team follows strict procedures during the inspection process to accurately assess the condition of returned items. We apologize for any miscommunication or inconvenience caused by the delay in providing proof of the damage and addressing your concerns. We are committed to resolving this issue promptly and would like to offer our assistance in reaching a satisfactory resolution. Please rest assured that we take customer feedback seriously and are taking steps to prevent similar incidents in the future. We understand your disappointment and frustration, and we want to make things right. Our management team is reviewing your case, and we will follow up with you shortly to discuss potential options for resolution. Once again, we apologize for the inconvenience you've experienced and appreciate your patience and understanding. Please don't hesitate to contact us directly if you have any further questions or concerns.

Response from Three Bird NestMay 22, 2024

Hi Angela! Thank you for taking the time to share your feedback with us. We value all input from our customers as it helps us improve our services. We're genuinely sorry to hear about your recent experience with our return process. We want to clarify that we do not charge a $20 fee for returns; however, we acknowledge that the total cost, including shipping and potential restocking fees, can vary based on the location and nature of the return. We strive to make our return process as transparent and hassle-free as possible, and we apologize if this was not your experience. Regarding exchanges, we understand the importance of offering convenient options for our customers. While we don't have a traditional exchange policy in place, we do provide guidance on how to initiate a return and place a new order for the desired item. We're always looking for ways to streamline our processes further, and we appreciate your feedback on this matter. Regarding our size guides, we want to clarify that we include a disclaimer stating that these guides may not apply to all items and encourage customers to refer to the specific measurements provided for each product. We're committed to ensuring that our sizing information is as accurate as possible, and we'll take your feedback into account as we continue to refine our sizing guidance. We sincerely apologize for any inconvenience or frustration you may have experienced, and we appreciate your patience and understanding. If you have any other questions, feel free to email us at [email protected] or live chat with us on our site! Our team is standing by and happy to help!