Jenn
FANTASTIC Customer Service!
I ordered three shirts while on sale for $10 for a coworker that will be joining my family on Christmas. Unfortunately there was an issue with the shipping and I never received the package. While this was not Threadless’s fault, they responded to my email and created a new order for me in less than 48 hours and did not charge extra even though the sale ended. While the order has not yet shipped and I am uncertain if I will receive it on time, they have expedited the shipping in hopes for an arrival prior to Christmas. My customer service experience with them was amazing. I have ordered several times before without any issues and will continue to order from them despite this issue as I know it was not their fault and they did everything to make it right, including giving me a credit (which I won’t use because it’s not their fault). Love the uniqueness of their designs and quality of their shirt and will remain a happy customer! Highly recommend!
Response from ThreadlessDec 21, 2021
Hello Jenn, We're stoked that we were able to help with your missing order! We really appreciate your kind words. Do let us know if there's ever anything else we can help with!



