ThreadlessReviews of threadless.com

Response from ThreadlessJun 10, 2024

Thanks for your feedback! We want you to love your purchase, so as mentioned, we're happy to send you a different style or size or issue you a credit for a future order at no cost to you. Since our items are printed on-demand just for you, we no longer accept physical returns unless the items are damaged or defective. From the photo you sent, we confirmed that the design was printed as expected and the shirts were not defective. Items are only refundable if they are damaged or defective. Regardless, we've refunded you for the cost of the items plus any sales tax. Additionally, as a one-time convenience, we refunded your shipping costs. If you need anything else, reply to your support ticket, and we'll be happy to help!

Response from ThreadlessMay 15, 2024

Thank you for sharing your experience with us. We truly value your feedback and want to address your concerns. Firstly, regarding the pricing of your products, it's important to note that sellers on our platform have the autonomy to set their own pricing. When a product is set at the base price, there are zero artist earnings, as outlined in our documentation. However, if you opt into managed pricing instead of setting your own, you will receive earnings on every sale, regardless of the price. We're truly sorry to hear about the quality issues you and your friends have encountered with recent purchases. We take quality control very seriously, and each complaint is thoroughly investigated and recorded. We continuously monitor error rates and other issues to ensure the quality of prints and designs. If something doesn't meet expectations, we're here to help. We offer free replacements and exchanges to ensure satisfaction. We understand your frustration, and we'd like the opportunity to make things right. If you have any further concerns or would like assistance with your account, please don't hesitate to reach out to us directly at [email protected]

Response from ThreadlessApr 10, 2024

Thanks for taking the time to share your feedback. Unfortunately, due to the one-off nature of DTG printing, there can be some inconsistencies with pretreatment application, placement, and print outcomes because each tee is printed in a separate run. We look into and record each complaint and keep track of error rates and other issues to ensure the quality of prints and designs. We have quality control checks in place, so seeing when and where it fails allows us to improve and make the next print even better, but we are always happy to help if something doesn't live up to expectations. All of our tees are Digitally printed the same way, some prints just hold up better than others. We would be happy to issue you replacements or refund you. Please feel free to contact us any time at [email protected]

Response from ThreadlessJul 16, 2024

Thanks for your kind review and feedback! Although each Artist Shop operates independently from the Threadless catalog, your Artist Shop designs might be chosen to be featured in the Threadless.com marketplace and search. By opting into the Marketplace, you open the door to exciting opportunities. If any of your designs are selected, we may include your shop's products in the Threadless catalog, making them discoverable in search and potentially increasing your visibility and sales. Remember, choosing to be part of the Marketplace does not guarantee that your designs will be included in the Threadless catalog. Inclusion in the Threadless marketplace and search depends on various factors such as design quality, commercial viability for the Threadless market, sales and activity in the Marketplace and Artist Shop, product tagging, and search relevancy. We strongly support human-made artwork, and licensed IPs or AI images may affect marketplace availability as AI images will not be curated in our Marketplace. We highly encourage your participation in the Threadless Design challenges. It's a fantastic way to share and showcase your designs and have them considered for the Marketplace. For more information and to submit your pieces for the ongoing Design Challenge and theme challenges, please visit our Design Challenge page!

Response from ThreadlessMar 6, 2024

Thank you for taking the time to share your thoughts and concerns. We appreciate your feedback, and we want to provide clarity on some aspects of the Threadless platform that you've mentioned. Marketplace Inclusion and Search Placement: Inclusion and search placement on Threadless depend on various factors, including design quality, commercial viability, and engagement with the Artist Shop. The more your shop gets crawled, indexed, and gains visitors, the higher the likelihood of appearing in search results. If your shop is new or doesn’t have much activity, your designs may not show up immediately. It's essential to note that regardless of search results within the marketplace, your Artist Shop designs can always be found via your unique Artist Shop URL. We aim to balance showcasing popular designs while providing a platform for emerging artists. This way, we cater to various tastes within our vibrant community. Contest Voting System: We appreciate your participation in our contests. While the voting system does play a part, winning designs are selected based on various factors, including score, creativity, originality, and design concept. No specific vote count is required, but higher scores indicate better placement. Regarding concerns about AI usage, we take such claims seriously and continuously work to refine our review processes to ensure fairness. Please refer to our policies' Respect Creativity & Intellectual Property section for more information on how we approach this: https://www.threadless.com/info/anti-hate. You may rework or resubmit your designs and share details for reconsideration and re-review if you so wish. Your feedback is invaluable to us, and we're committed to creating a positive experience for all artists on Threadless. We know it can be hard when you don’t see the progress and recognition you want right away, but we encourage you to utilize the different Artist Resources available to help you persevere and grow on the platform. If you have specific concerns or need further assistance, please get in touch with us at [email protected]. We're here to help and value your contribution to our creative community.

Response from ThreadlessFeb 28, 2024

We appreciate your feedback regarding our email communications. At Threadless, we utilize email for both marketing and community-related account notifications. Understanding that preferences can vary, we give users control over both settings. If you'd like to contact us at [email protected] we can ensure you are fully removed from both categories. We have conveyed your valuable feedback to our email team. We are actively exploring ways to enhance the process, making it smoother and clearer for our users in the future. Thank you for bringing this to our attention, and we're committed to continually improving your experience with us.

Response from ThreadlessDec 27, 2023

Thank you for sharing your feedback! We are so glad to hear you are delighted.

Response from ThreadlessDec 8, 2023

We're sorry to hear about the problematic tees! Any issues with your orders, we’d love to hear about it- order details and any pictures you can send to help illustrate any print issues are super helpful for us and our Product Team. We look into and record each complaint, keep track of error rates and other issues, to ensure the quality of prints and designs. We have quality control checks in place so seeing when and where it fails gives us the opportunity to improve and make the next print even better. If you run into any issues with an order, let us know! We are happy to help however we can :) You can always reach us at [email protected] and expect a reply within 1-2 business days, although during the holiday season it might take a little bit longer.