Thompson Cigar CompanyReviews of thompsoncigar.com

Thompson Cigar used to be a good company ten years ago. A little over two weeks ago, I ordered some cigars and of course paid for them. I went to eth Thompson Cigar website and tracked my order and found that after over two weeks my order was “still being processed.” This is ridiculous. A day after I placed the order, I received an email from Thompson Cigar, stating that they needed to verify my age, but the only options on the online form were to verify my address. I returned the email, asking if Thompson Cigar would like to verify my age instead of my address, but the only reply I received was that I “was all set.” No cigars! After over two weeks, this company is still processing my order. Hopefully, they will find the competence to process my refund, since they have my money and I have no cigars. Needless to say; there are too many options out there to waste time with Thompson Cigar and I absolutely do not recommend this company.

got some cheap cigars, but some how i got signed up for a monthly fee of 14.95 .. now cancelling that was a F... headache. I"ll never buy again for being ripped off

I purchased from this company years ago they took a month to give me my order and it took 3 months to finally get ahold of them after persistence, then they refunded the whole order and gave me a coupon to shop back for $150 so I did and there were no issues for years. THEN they sent me a bad order for fathers day, missing items, cigars stale, pin holes in half the packs of every pack of every carton, i contacted them they asked what was wrong then never responded again to the items missing from the order and the cigars being all half un-smokeable. its been since June and now i might have to sue to get my money back they don't answer emails, have horrible and non existent customer service and are owned by Lilly Online LLC

I've been buying from them for 5 years my last order for $140 usd showed delivered in New Jersey but my address is in New Mexico. Customer service refused to send me a replacement or refund, they say there's a waiting period. I've been waiting 12 days already and still no replacement or refund I'll be taking my business elsewhere!

I have been buying from Thompson for a couple of years and I will admit their service is good but when it isn't watch out. I ordered $230 worth of cigars on 11-30 USPS Priority mail and when I hadn't received them I called them and was informed they hadn't yet shipped. When I inquired as to why I was given the answer "I don't know". I believe the reality was they didn't have the product on 11-30 in spite of no mention of it being backordered. So they took my order and billed me knowing I would have to wait. I could have ordered elsewhere and not have any ill feelings toward the way they do business. I should note I was given a $60 credit only after making the call so as they say "the squeeky wheel gets the grease" but I honestly don't know if I will be back because today is 12-13 so I might see my package by the 15th. 2 weeks later and I grow more unhappy every day with them and USPS. What happened to customer service in our country? Amen

I wish i could give a zero star. Ordered $400 worth of cigars for my golf outing. They never showed. When I called, I spoke with someone that could barely speak english, and she told me the order was on hold but didn't know why. No notice, no communication, and no cigars. Boo

PayPal will not work on this website. DO NOT INPUT credit card information into this shady website

ordered cigars suppose to take 2-days and paid for that ha ha yeh a week be tomarrow