David
Used to be on top of the game not anymore
I order on Friday morning before opening every month The last 5 months my order has always shipped out that day Last 2 months it goes untouched till Monday This is highly frustrating especially when I pay for faster shipping, making my effort to receive my order for scheduled events meaningless and financially wasted In addition my experience with acid kuba kuba cigars is horrible Literally rolling up stalk 1/8 inch diameter Completely not smokable and who wants to taste leaf stalk that literally catches on fire Extremely disappointed
Response from Thompson Cigar CompanyAug 18, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.