Tim
I went on line and picked my previous…
I went on line and picked my previous order and hit the reorder button! I received the correct cigar, but wrong size! Too small and not the size I enjoy.. called customers service and did not receive a good response. Said that is my fault! All I did was hit the reorder button!!
Response from Thompson Cigar CompanyAug 18, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.


