Thomas KralowReviews of thomaskralow.com

Response from Thomas KralowDec 27, 2025

Thank you for sharing your feedback. We’re sorry to hear that your experience did not align with your expectations. We’d like to clarify that our events and programs are educational services that provide access to training, live sessions, AI-assisted trading insights, and signal-based tools. They are not sold or presented as standalone trading software. This distinction is communicated during the event and in the supporting materials, though we understand that expectations can differ, especially early on. Regarding your removal from the live chat, moderation is in place to keep discussions constructive and focused during sessions. It is not intended to suppress criticism, and we regret if this action felt unfair or abrupt from your perspective. As for the refund, your request was submitted through the appropriate channels and is being handled in line with the stated refund policy. When a bank dispute or chargeback is initiated, processing timelines are often extended due to external procedures that are outside of our direct control. This can result in delays even when the request itself was made within the refund window. We take feedback seriously and value transparency, including critical opinions. Once the refund process is completed, you’re welcome to update your review accordingly. Thank you for taking the time to share your concerns.

Response from Thomas KralowDec 27, 2025

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations. We’d like to clarify that the AI Masterclass is designed as an educational event focused on how AI-assisted tools, data analysis, and signal-based systems are applied in real trading environments. It is not intended to be a technical course on building or coding AI models from scratch. This positioning is outlined in the event description and during the sessions themselves, though we understand that expectations around the term “AI” can vary. Regarding the structure of the event, it includes educational content, live explanations, and an introduction to optional advanced programs. Participation in any further services is entirely voluntary, and no one is required or pressured to join anything beyond the masterclass itself. As for moderation during live sessions, chats are actively moderated to keep discussions constructive and relevant to the topic at hand. Critical questions are not removed for their content, but comments that disrupt the flow of the session or violate chat guidelines may be moderated. We regret if this came across as dismissive from your perspective. Concerning refunds, requests are handled strictly according to our stated refund policy and processed through our billing and payment providers. In some cases, especially when additional correspondence or disputes are involved, processing can take longer than expected. Your request has not been dismissed, and delays are not an indication of refusal. We strongly reject the suggestion that reviews are fabricated. Trustpilot reviews are governed by the platform’s own verification and moderation processes, and we have no ability to create or manipulate reviews on behalf of users. We appreciate all feedback — including critical feedback — as it helps us improve our communication and set clearer expectations going forward. We’re sorry that this experience led to frustration, and we hope the situation can be resolved to your satisfaction.

Response from Thomas KralowAug 26, 2025

Hellom, Michael. We’re sorry your experience fell short. We want every customer to get the result they expect. Please contact us at email: [email protected] and include Order/Ticket. We’ll come back with a solution shortly.

Response from Thomas KralowAug 26, 2025

Hello, Riccardo. We’re sorry your experience fell short. We want every customer to get the result they expect. Please contact us at email: [email protected] and include Order/Ticket. We’ll come back with a solution shortly.