Rand
One of my worst online purchases!
One of my worst online purchase experiences if not the worst ever. This experience is exactly why I always attempt to spend my hard earned money locally first....This is the short version. I ordered my much needed parts online, website says *in-stock and should receive in 4-5 days. On the 5th day I email to inquire about delivery date(no tracking number provided), Next day I'm informed the parts are not in stock for 10 more days. I ask how to get a refund. Next day I received an email from a different email address saying they apologize for the mix up, Parts have shipped as scheduled and will be arriving soon. Four days later I inquired "where are my parts"!? On the 11th, Reply is sorry parts are out of stock until the 16th... On the 19th. I inquired *status? Reply, sorry parts are delayed until the 22nd.!? I'm not very confident I'll receive these much needed parts anytime soon. I'd gladly have paid THM's competitor the extra $30 if I'd known they are selling parts they didn't truly have....beware!