ThmotorsportsReviews of thmotorsports.com

The company promised two-day delivery but my over $600 tire order never arrived and there was no communication regarding my order. When I called no one ever knew what the delay was and my car was at the mechanic shop- which I explained. For one week I got the runaround about them "communicating with the warehouse" and when no one still knew anything, I requested a refund which took another week for them to process. I am not certain I would have gotten my money back if I hadn't paid through and filed a complaint with Paypal. They did however refund all of my money. I would not recommend you take the risk with this company. If they had simply been professional, knew where their products were and why they didn't ship, informed the customer, and returned calls and emails it could have been a much better experience as delays happen sometimes.

Two issues here. 1. Poor quality product from Anzo, but their customer service was very good. 2. VERY POOR Customer service from THMotorsports / Autoplicity. Yes, they'll take/receive emails; Yes, they'll take calls... Follow through is SEVERELY Lacking... COVID-19 excuse only goes so far! BLUF: Refund requested Sep 8. Refund FINALLY received, after NO LESS THAN 8 follow-up calls / emails to THMotorsports, Dec 8. This is the email I sent to THMotorsports on Sep 8... I am extremely disappointed in the production quality of this product. HISTORY: Purchased April 2020. Installed and immediately identified the RIGHT / Passenger side high-beam inoperative. I coordinated for exchange of the unit. It took almost SEVEN WEEKS to receive the replacement. With the assistance of ANZO support the replacement unit was shipped. Shortly after installation of the replacement unit, the LOW beam on it began to flicker and ultimately dimmed to approximately 25% output. I coordinated replacement of the REPLACEMENT unit. Because ANZO can only ship in pairs, I sent a "core charge" payment to ANZO, until they received my return, which was their NEW LEFT side and my bad right side. Just like the 1st replacement unit, on the passenger side, the low beam on my NOW THIRD passenger side assembly has begun to flicker. So yes... I've gone through THREE assemblies on the passenger side. Ironically, the driver's side has NOT had an issue! THE GOOD NEWS IS, I believe I have determined what the cause is! The unit functioned properly until I drove through an automatic car wash!!! I believe that the assemblies are NOT being properly sealed during production and subsequently moisture is entering the housing and causing havoc with the electronics! I am requesting a refund of the $625 purchase price to my PayPal account.

A "tech support guy" I spoke with was a bit obnoxious.

Poor communication. Took forever to get a tracking number.

Was told my parts were going to arrived 4-5 days upon order confirmation and it still hasn’t left the FedEx facility after 4 days. So my daily vehicle continues to sit on jack stands due to the fact these parts were to replace damaged parts.

The online experience was adequate but I had and am currently still having a bad experience with getting updates on the status of my order. I was given shipping information on an unrelated order from a different website. I still haven’t received an update on the part that I ordered.

The web page is pretty outdated but I really like their inventory.

Emailed me a discount offer; then had to fight to get it. Have to say cancel the order before they would give the discount.