ThmotorsportsReviews of thmotorsports.com

Updated 15-OCT-26 - Finally did get to speak with someone and a few minutes later my order was cancelled "due to an inventory issue". In other words it never shipped and nobody bothered to tell me. This has cost time and will cost me money. The worst company. DO NOT BUY FROM THIS COMPANY. My order has been listed as shipped (a label created) for 2 weeks. FedEx tracking shows they have not yet received an order, only that a label was printed. THMotorsports does not respond to emails, does not list a phone number on their site, and if you do call the number found via Google: 800-959-0145 you get a message stating they are not open - DURING THEIR LISTED BUSINESS HOURS. Why are they in business? No clue. Big waste of time looking likely to end with a call to my credit card company for a refund.

Lied about item being in stock. Continued to lie about ship dates. Asked for a refund and never got one. I've emailed them 10 times over 2 months and have only ever been responded to twice. Ended up having to do a charge back to get me refund. Lies to get your money and then ghosts you. Terrible customer service.

Ordered a rotisserie from them on the 11th of August. After I saw the FedEx tracking number, I noticed it only weighed 70 pounds when a rotisserie weighs hundreds of pounds. I immediately emailed them two times with no response prior to my package arriving. When the package was delivered, it was a CNC plasma table instead. Emailed them and called them multiple times. Not once did I get any replies to my emails. I called at least five times during their normal hours of operation and spoke to two different females almost two weeks apart. The other times the recording stated that the office was closed even when they were supposed to be open. Both of the females that I spoke with apologized about the mix up, sent me an email about the mix up and I never heard from them again. I did not get a response from anyone until I filed a BBB complaint on the 31st of August. Once I filed that complaint with print outs of the emails, what I ordered, pictures of what I received and a log of when I called and who I spoke with, I received an email about seven hours later with my prepaid shipping label. We will see how long it takes to refund my money once they receive the package. The email states 3-5 business days but who knows. At the end of the day, BBB is the way to go if you have any issues with them if you decide to do business with THMotorsports or Autoplicity but I recommend you shop elsewhere.

Ordered BD Exhaust manifolds from this place and they sent the wrong ones. Have a truck stuck in a shop and THMotorsport is impossible to get in touch with. Charging a 50% restocking fee when they send the wrong part is fraudulent. They are "legally" stealing money from people. All the 5 star ratings saying "they're a great company to deal with" are fake.

This company is absolutely terrible to deal with. I ordered a Thule component from them for a Thule rack. When Thule advised that their rack had been discontinued, I have attempted to return the item to THMotorsports. Well, like other reviews, their communication is almost non-existent. I am still awaiting a response from multiple emails I have sent them. I was able to communicate one day with "Joey" over chat who was terribly rude. He promised expedite to the RMA team and "1 to 2 days response" from them. It has been over 5 and still no response. Their chat is now unavailable to me for some reason, like they have blocked my IP from that chat session popping up. Will never order from them again.

Their website says they have an easy return policy. “People make mistakes, we get it” I bought something for $220 and decided to return it unused and unopened. There is no phone number at their website so I emailed them multiple times over 2 weeks with no response, until they eventually sent me an RMA email. I sent it back right away. They charged me $100 for restocking. No mention of this with the RMA email. WHAT A RIPOFF. I would have kept it and sold it myself if I had known they would charge me a $100. This company is terrible - no communication, ripoff restocking fee.

June 1 Ordered transmission mount for Jeep XJ Showed in STOCK ready to ship. 4 Days later receive email saying it's not in stock and won't be until August or maybe LATER. June 18 order canceled per their records YET as of June 26 no refund or communication. I email their customer support and have no response. NEVER DO BUSINESS WITH THEM

Ordered a rear lower tie bar (Megan Racing). Received a Megan Racing coilovers sleeve. Contacted customer support, no answer. Called, no answer. Emailed a total of 9 times. No answer. On a random day, a out 2 weeks after I get an email from customer service. It was asking for pictures as proof. I replied with screen shots of the emails I sent with photos attached. No response. Hot garbage company. Buyer beware.