ThmotorsportsReviews of thmotorsports.com

Avoid at any cost,ordered brake kit for my car,great price so far so good,was delivered in a very timely manner another plus,until i opened the pads and realized they were not the same,here where the fun starts,called the same day friday afternoon the guy in the phone told me someone will get in touch in 24hrs,its monday already i got response from Michael that they will proceed to get rma,on top of that i send picture with the wrong part which does not ship from them actually but from the manufacturer,anyway its been a week now no return postage label issued,wont respond to email,ordered from another company and will deal with those guys tomorrow BE aware terrible terrible customer service as you can read from most of the reviews here,i was stupid enough not to check here first and remember cheap always comes at a price

This company has the worst customer service I have ever experienced in my 57 years of life! I ordered some shocks and was never notified they did not have them. I canceled the order and ordered them form another company. 5 days later I got the shocks from THmotorsports. I called them and asked for a rma. After a week I never got the rma and had to call back again. So I finally get the rma and return their shocks. They refunded the amount for the shocks but still billed me for shipping. SO I had to call them back. I explained everything to Michael in shipping and they said they would have to research it and they would get back to me! So after 3 more days I called back and they acknowledged they owed me the cost of shipping and it would be processed tomorrow. SO over 5 days later I had not received the refund, I called Michael back and he is checking why it hasn't gone through. I have repeatedly asked to speak to a supervisor and Michael says the phone system is being changed and thats not possible. I have also asked to a supervisor to call me and of course, I have never received a call from anyone! Stay away from this company! MarkBrickens at the hotmail place

Don’t walk away from this company, RUN AWAY!!! Their very rude and unprofessional!!! And last but not least their crooks!!! They hang up in your face when you call to get updates about your order

Ordered fender trim, didnt fit so returned them in May, its now October still waiting for refund. Do not buy from this company

Knowledgeable service representatives, and great quality products.

I ordered a SMITTYBILT winch Sunday. I called Monday, it was "processing" I called Tuesday it was "processing" After three days THMotorsports says they want 400 to ship the winch. I never got a response from management. They claim they have items in stock but then say it is being drop shipped from Smitty. Avoid THM. It says FREE SHIPPING IN BIG GREEN LETTERS! I have a screen shot & would be happy to upload it.

I ordered my part on their website on September 5th. It is now the 16th, and my part still hasn't been shipped. They sold me my part for $200. Two days later they say they need shipping fees. I paid that, too. Waiting times on the phone are long. They are nonresponsive to emails. Wouldn't bother telling me my tracking number, either. Money is money. I can always make more. But I would very much like to take this company down for their false advertising and fraudulent claims. They are stealing people's money and getting away with it! Something must be done!

Called to check on product's stock and/or lead time to ship (listed on their website). I ordered the part, paid for the part, then got a cancellation with no explanation 4 days later. I called 3 times to place another order, and was put on hold FOREVER each time. These guys need a class in customer service. I am surprise they are in business. Not sure why all the great reviews........