ThinOpticsReviews of thinoptics.com

This is the second time I needed to replace a product. Their service is excellent and prompt. Today Ms. Bee helped me and she was patient and very helpful. Just like the first time they gave me no hard time and processed my request. I would, and have recommended this company to others.

I can honestly say these reading glasses are the very best. The convenience of having them with my phone is only one reason that I like them. Color options are attractive. The fit on my nose is comfortable. The replacement policy is amazing. I recommend these glasses to everyone.

The young lady that assisted me was more than helpful,caring and informed. God Bless Jerry

Milkie showed a rare and refreshing interest in my issue and went above and beyond my expectations to assist me. She is a great asset to Thinoptics which, in my opinion stands out as a very responsible company.

The rubber protective phone case I ordered is defective, it has scratched 2 pair of glasses. I persevered with it for 6 months and damaged two pair of glasses before concluding that it was not my method of using the product but the product itself. I have been dismissed with the cry ‘it’s out of warranty ‘. What these scam merchants won’t acknowledge is that I didn’t damage the product, the product was sold to me in a condition not fit for purpose. Don’t deal with them!!

Glasses are usefull although they have a lifetime and intend to break after couple months. I have 10 of them. In my last order the shopping basket ailutomatically added my previous 2 orders also into the current one. Order was not shipped for 10 days. It sait “processing” in their website. When i tried to cancel it. Suddenly turned into “shipped” with a tracking number provided which showing 2 more days saying not picked up from the warehouse. 2 days later i received an email from NICO in thinoptics saying that goods were shipped i can return it back. I need to pay the shipment and refunds will be processed 4-6 weeks. I received an email with new improved glaases for 9 dollars each + free shipping for loyal customers. I have ordered 3 pairs of 9 dollars incl shipping as states new improved glasses. I ended up paying 126 dollars receiving second time for my ex orders of last year. This is a scam. Glasses are usefull but NEVER buy direct from Thinoptics. Buy from Amazon. Regards Selim Hamamcioglu

Milkie was awesome! Took control of the situation and handled it perfectly. I got what I wanted and way more plus a listening human! Whoo whoo will be a loyal customer with that kind of service. I appreciate being treated so well!

I have always had great experiences when working with their Customer Support. Their latest update with the nose pieces solved the previous problems I had.