ThinOpticsReviews of thinoptics.com

Bought the Manhattan glasses. Love the form and thinness, however, the hinge screw fell out on one side and in order to get a replacement they want $20... this after paying $50 for them in the first place. They are convenient but certainly NOT worth that!

I love the convenience of my Brooklyn ThinOptics reading glasses - easily fit in my pocket right next to my phone. I was also impressed initially with the case - strong magnet close and felt to protect the lenses. Unfortunately there was a manufacturing issue/design weakness which allowed the case to break after about 2 months. I contacted them via email - they were responsive but was directed to call for a replacement. The first person I spoke with was happy to replace the case under the 90 day warranty but insisted I pay $15 for “processing”. I pushed back and asked to speak to a supervisor. I was connected with Lynjoe and was pleasantly surprised with one of the best customer service reversals in a long time. I understand the front line has to “follow the procedures”. Lynjoe took what was turning into a very negative experience with a cool product and flipped it completely. Still love my glasses. Highly recommend them!! Only reason it’s not a 5 is the concern this might be a design defect on the case.

Like so many others - great concept product, but the nose holders are made of cardboard/fibrous material which just does not last. The holders are damaging the specs and i have had many pairs break in the very same way. The replacement policy has changed (I was a customer before they introduced a processing fee/shipping or the 1 at a time replacement - 2017 and this made it a very desirable product). We are two in the family and we have 2 pairs each with now 3 pairs broken again. I am not in the US and the exchange rate for dollars is 113:$1. Wishing for a permanent solution from ThinOptics!!

Purchased Thin Optics directly from the company after seeing the commercials. I purchased for use at work and personal use and acquired online directly from company to assure that I would get the lifetime warranty replacement. I bought two pair, one with hard holder which can be mounted to phone ($19.95), legal binder, etc., and the other set with the key ring holder ($24.95) for travel carry (Total $44.90). I loved the convenience and simplicity of the glasses and used them during business meetings or while out eating meals to read menus. However, The quality of the glasses is very poor from limited use. I have had nose pieces on both sets fail and break off, and one set that was used in the key ring holder break in half at the bridge. With that said, I went to the website to start a warranty claim. The warranty site for Thin Optics would only allow me to replace 1 pair at a time with a $.01 cost and a $4.99 processing fee totaling $5.00. It would not allow me to replace my second pair without paying an additional set of fees. Total cost to consumer to replace two pair of their lifetime warranty glasses is $10.00 and two separate shipments. My Initial shipment because it was over $40.00 had free shipping. Now, I have to pay to receive replacement glasses due to poor quality of construction if I wish to replace them. (I do not recommend purchasing Thin Optics) very disappointed!!

I purchased my thinoptics from Amazon Prime. In my opinion the nosepiece is defective. The inside of the pad that touches my nose is very rough. If I run my finger on the pad, it feels like sandpaper the edges of the nose clip are sharp at the point. I returned them to Amazon for a replacement. The second pair is the same as the first. Very abrasive on my nose. I called thinoptics and explained my issue to Kevin. He told me Amazon is selling an older version of the glasses. WOW !!!’I plan on sharing this with an Amazon represeative. The plus side to this is that I can see perfectly thru the lenses.

I bought a pair, unfortunately they broke. But I contacted the company and am getting my new pair. Customer service was great. I would recommend to anyone.

The glasses would be great if not for two flaws forcing continuous replacement. 1.) The nose pads on the glasses break ALL THE TIME. I have had 9 pairs over 1 1/2 years and the nose pads are broken off on ALL of them. The other reviews do not lie about this. 2.) I have the cell phone holder pod and it is flawed. I have a belt clip and protective case and the pod adheres fine to the case, but the glasses will fly out of the holder on MANY occasions. There is no locking mechanism whatsoever, only the tension of the glasses. Any bump into a person or thing will send them flying, many times without notice resulting in lost pairs. For something that has lifetime guarantee with OBVIOUS design flaws I resent having to pay $5 for each replacement and only 1 at a time. I originally bought 4 pairs and now have had to continually buy replacements since. I do not recommend these products at this time.

These are very convenient but the nose pads are very fragile....I have bought 6 pairs and 5 of the nose pads are broken