I ordered this pillow when I was approx 18 weeks pregnant. As my stomach grew this pillow became essential to my sleep. I’m unsure why, but the Velcro stopped working and the pillows wouldn’t attach anymore. I reached out to customer service to enquire how I could fix the problem. A video was requested, which I sent, and this company sent me a brand new pillow free of charge! The service I have received plus the quality of the pillow has been fantastic. I highly recommend if you’re on the fence about this purchase, pull the trigger! You won’t regret it!
Response from NATTYNov 30, 2023
Hi Leigh! Thank you for taking the time to share your feedback. Feedback like this is what makes it all worth it!
LY
Lyndsey
Game changer…
I was really unsure about the product just because I’ve tried other pillows and have just accepted I won’t sleep comfortably through my pregnancy but my pillow arrived today and I’ve just had the best two hour nap I’ve had in months it’s fantastic. It makes turning over so much easier rather than feeling like you’re turning a battleship! I can’t recommend this enough it’s a game changer xx
Response from NATTYSep 1, 2023
Hi Lyndsey, thank you for taking the time to share your feedback. Feedback like this is what makes it all worth it!
LH
Leonie H.
Very disappointing experience overall to avoid !!
Very disappointing experience overall. Very long delivery delays, almost half a month when you are pregnant is not acceptable. Furthermore, client support is very very unpleasant in the tone of her emails and her answers.
Response from NATTYAug 4, 2023
Hello Leonie,
We have thoroughly reviewed your case and would like to provide some clarity regarding your concerns. Firstly, we understand the importance of timely deliveries, especially in situations like this. However, according to our shipping policy, your order was placed less than a week before, and our delivery timeline is in line with our standard procedures.
Furthermore, we have meticulously examined the interactions between you and our customer service team. Our records indicate that our representatives handled your queries in a professional and courteous manner, adhering to our communication guidelines. We are certain there was a misunderstanding that may have arisen regarding the tone of the responses.
Regarding the cancellation of orders that have already been shipped, our policy is to follow a specific procedure to ensure a smooth process for our customers. We do, however, provide a hassle-free return process once the package is delivered, and our team is ready to assist you with it.
We genuinely value your feedback and take it seriously. We kindly request you to reconsider your evaluation, as some of the assertions you've made are not entirely accurate. We are constantly working to improve our processes.
Thank you for giving us the opportunity to address this matter, and we look forward to the possibility of restoring your confidence in our services.
Best regards,
The Natty Team
JJ
James J.
Super Comfy Pillow
I bought this super comfy pillow for my wife. It comes with velcro attachment to make adjustments. In addition, an extra pillow for additional support where needed, tummy or legs is also provided. She used it during her pregnancy and enjoyed the comfort. Highly recommended for pregnant ladies.
MA
Mary
This pillow is amazing
This pillow is amazing! Pre-pregnancy I was a light sleeper and toss and turn from left to right and this pillow is perfect because I can still do that without having to adjust it! It’s compact, doesn’t bother my husband and easy to take with travel. Been using since 20 weeks
KL
klant
Not hypoallergenic nor eco-friendly
I bought one of these maternity pillows advertised on their website as made with 100% eco-friendly and breathable bamboo (cover) and recycled, hypoallergenic polyester (stuffing). I bought this as it sounded like a safe, smart, convenient and non-toxic pillow. What I received in the post looked exactly like in the photos, but it was made with 100% regular, crappy polyester (both the cover and the filling - so clearly the communication on the website was way off and misleading). Since regular polyester is harmful to both my body and that of my growing baby, I immediately requested a refund which I luckily got without questions. So that part was at least good, however, I’m writing this review to help prevent that others buy what they think is supposed to be a hypoallergenic pillow and end up in the same situation as me.
Response from NATTYJul 24, 2023
Dear Klant,
We are glad that we could promptly address your concerns and provide you with a fast refund without any unnecessary hassle or questions. Our aim is always to ensure that our customers are satisfied with their purchases, and we're pleased that we could assist you in resolving the matter swiftly.
We genuinely appreciate your feedback. The Natty Pregnancy Pillow was tested for harmful substances and certified to meet the safety standards. However, we understand that some customers may have specific sensitivities and preferences when it comes to materials used in products.
Nonetheless, we have taken your comment into high consideration and are committed to enhancing the Natty Pregnancy pillow further. As a result, we are transitioning to a cotton blend to offer an even more natural and comfortable option for our customers.
We want to express our appreciation for your understanding and cooperation during this process.
Best regards,
The Natty Team
