Cristina
Bad experience
Bad experience! The product wasn’t delivered to me and after several weeks waiting, the delivery company told me to ask for the refund to the provider (Natty). Absolutely shameful!
Response from NATTYFeb 18, 2024
Dear Cristina, We sincerely apologize for the inconvenience you've experienced with your delivery. Unfortunately, packages getting lost in transit is an occasional challenge, and we acknowledge the difficulty in tracking them once they're in the hands of the delivery company. We understand your frustration, and we're sorry for any inconvenience caused. To address this issue, we offer the option of reshipment or a full refund for situations like these. If you haven't already, please contact our customer support team with your order details so that we can assist you. Once again, we apologize for the inconvenience, and we appreciate your understanding. Thank you for bringing this to our attention.



