S.April
Sketchy marketing, no return
I had no problem buying and receiving my purchase, but I feel uncomfortable how they make it hard for you to understand that they don’t accept return… at all ! AND it looks like they remove negative comments on social media… so they seems to have amazing reviews everywhere… I don’t like mine, I wish I could have returned them, but yeah… I fell for the marketing and the good reviews ! Now I know why nobody had nothing negative to say ! **To add to their answer, stating: Sitting on the fence? Here’s the deal with returns with a link to your FAQ page doesn't clearly state on every product page that you don't accept return in my opinion. You consider your product undergarnment, while many other brand that sell the same kind of product accept return, so this is your brand choice to consider them undergarnment. ** They sent me many emails after I published this review, they refunded me and sent me 2 other style. They wanted to make sure I understood that their client satisfaction was a priority. It doesn't really change my opinion. It felt unjust that I get a refund because I complained on a website where they can't erase my comment. 1 of the 2 new one they sent me correspond to what I wanted, I am grateful for the refund and the new ones, but I won't order again from them. They are not a "bad" brand I just don't support that kind of marketing and will choose another brand to support with my money next time.
Response from thighsociety.comMar 11, 2025
We’re sorry that your shorties weren’t the perfect fit and for any confusion about our return policies. Because our shorts are considered undergarments, we’re unable to accept returns. Our return policy is stated on every product page and in the Shipping & Returns section of our FAQ, linked at the bottom of every page on our website. That said, we want you to love your shorties! Let us help find you the right fit - please reach out to us at [email protected]



