thighsociety.comReviews of thighsociety.com

Response from thighsociety.comAug 21, 2026

We’re sorry for the confusion surrounding your order. To clarify, we did not tell you that your order could not be cancelled. Our response indicated that we would first review the order, and after doing so, we were able to cancel it without issue. Our review also showed that one of the pairs in your order was a preorder. This was noted on our website before the order was placed, and that orders containing a preorder item are held until that item is restocked, which is why your order had not yet shipped. We understand how frustrating it can be to wait for an order without realizing there is a preorder item involved. We’re glad we were able to identify the issue and process your cancellation as requested.

Response from thighsociety.comAug 21, 2026

We’re sorry for the frustration caused by the delay with your order. We identified an issue with our warehouse that contributed to the delay, and our team has since taken the necessary steps to address it and prevent this from happening going forward. We appreciate your patience and understanding while we worked through the issue, and we’re glad to have it resolved. If there is anything further that still needs attention, please reach out to us at [email protected] and we’ll be happy to assist. Thank you for your understanding.

Response from thighsociety.comJul 31, 2026

We're sorry to hear you were disappointed with your experience. We would like to clarify that our return policy is clearly outlined on our product pages, in our FAQ, and is linked in the footer of every page on our website so customers can review it before making a purchase. We also offer a Fit Guarantee on the first pair tried on from an order, and our customer care team is always happy to provide personalized sizing recommendations to help customers choose the best fit. Our goal is always to be transparent about our policies while providing the support needed to shop with confidence. We appreciate you giving our slip shorts a try.

Response from thighsociety.comJun 22, 2026

Thank you for sharing your feedback. Our return policy and Fit Guarantee are clearly outlined throughout our website, including on our product pages and in our FAQ section, so customers can review them before making a purchase. Because our slip shorts are considered intimate apparel, we do not accept returns. To help customers shop with confidence, we also offer a Fit Guarantee on the first pair tried on from an order when they contact our team directly. We would also encourage you to review the correspondence previously sent by our customer care team, as the options available to you were outlined there in detail. Our goal is always to be transparent about our policies while providing helpful support and guidance whenever possible. We appreciate you giving our slip shorts a try.

Response from thighsociety.comJun 7, 2026

We are sorry to hear that you were disappointed with your experience. Our slip shorts are considered intimate apparel, so we do not accept returns once they have been purchased. However, we understand that finding the right fit can sometimes take trial and error, which is why we offer fit replacements per our Fit Guarantee when customers contact us directly at [email protected]. We also want to clarify that we welcome both positive and constructive feedback across our community channels. Commenting privileges are only restricted in situations involving repeated duplicate posts or spam that violate our community guidelines. While we understand that our products are not the right fit for everyone, we remain committed to providing helpful customer support and standing behind our customers whenever we can.

Response from thighsociety.comMay 8, 2026

We’re sorry to hear that the fabric was not what you expected. We did respond directly to your email and provided further assistance regarding your concerns, so we’d kindly ask that you check your inbox and spam folder for our most recent reply. For transparency, the fabric composition of all of our styles is clearly listed on each product page prior to purchase, including details about the blended materials and cooling fabric technologies used in our products. We always want our customers to feel informed and supported, and our team works hard to address concerns fairly and thoughtfully on a case-by-case basis. We appreciate your feedback and remain happy to continue assisting you via email.

Response from thighsociety.comMar 31, 2026

Thank you for your feedback. We’re sorry to hear the slip shorts did not meet your expectations in terms of comfort and quality. Our return policy and Fit Guarantee are outlined on our website prior to purchase. Due to the intimate nature of our products, we are unable to accept returns or offer refunds once slip shorts have been tried on. However, if the fit was not right, our Fit Guarantee allows for a reshipment in a different size or style. Please feel free to reach out to us at [email protected] and we’d be happy to help. We also appreciate your note about packaging and receipts, and will take this into consideration. Thank you again for sharing your experience.

Response from thighsociety.comMar 30, 2026

We apologize for any confusion, but our slip shorts are considered undergarments. For hygiene reasons, our Fit Guarantee clearly states that we do not accept returns. This information is outlined on our site before purchase so customers can make an informed decision. That said, our policy goes beyond a standard no return approach. If the fit is not quite right, we offer a complimentary reshipment so you can try a different size or style at no additional cost. In your case, we offered exactly that based on the preference you shared. Our goal is always to make sure you end up with a pair of slip shorts you love, and we stand by that commitment. If you would still like to take advantage of the reshipment option, please reach back out to us directly at [email protected] and we’ll be happy to assist.