Dani
I am updating my review. The company did what they said.
On July 10th after one of the worst customer service experiences, I wrote my first ever public review. The company responded, replaced the products in a timely manner and I appreciate that. Today is July 16th and I am updating my review. I support small businesses and I hope as this one grows it will continue to care about its customers. I am giving them 4 stars only because it took a public review to get any help. 👍
Response from thighsociety.comJul 13, 2026
We're sorry to hear you feel this way. We have been in contact with you and encourage you to review our previous email responses, as we provided information about the resolution available to you. We know that finding the right fit can sometimes take trial and error, which is why our Fit Guarantee is clearly outlined on our website before purchase, alongside our return policy and detailed size guides. We also encourage customers to contact us before ordering if they have any sizing questions, as our team is always happy to provide personalized recommendations. While our customer care team strives to respond as quickly as possible, response times may vary during busier periods, and those expectations are communicated on our contact page. Our goal is always to provide thoughtful, individualized support and help each customer find the best possible fit.