Marie
I will say they were great getting back…
I will say they were great getting back to me about the issue and I appreciate that..however have not received my replacement pair yet although the tracking says today and..they never answered my question as to what to do with the wrong size pair they accidentally sent.
Response from XSTANCEFeb 21, 2024
Hi there! Thank you for sharing your experience. We're pleased to hear that our team was quick to address your initial concern and we appreciate your ongoing patience as we process your replacement pair. However, we sincerely apologize if your question about the wrong size pair wasn't adequately addressed. Could you please check your spam folder to ensure our response didn't accidentally get filtered? If you can't find it, we kindly ask you to reach out to us again and we'll promptly assist you with the necessary steps. Thank you for your understanding!



