Zanetia H.
I literally felt the difference in one…
I literally felt the difference in one day!!!

XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
XSTANCE (thexstance.com) has 784 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Zanetia H.
I literally felt the difference in one day!!!
Stephanie H.
The comfort the insoles provide. The truth will come in two weeks when I try a hike again!
George S.
Theses insoles are great. I have a lot of feet troubles and pain. These are the only insoles that have helped me.
Jay L.
What an absolute joke, ordered on the 18th of October size 11 insole, had order conformation on the 21st, with tracking information that they say could take a few days to fully update, waited a few days, didn’t have tracking number so I presumed the order number was the tracking, this worked, it said they were delivered to Germany!!!! 3 days before😳, I’m in the midlands UK, tried emailing them, no reply, rang there helpline several times this is just always automated message saying to email them, what’s the point of having a phone contact listed? emailed them again, what an absolute joke, just can’t get hold of them, seems like they have just ripped me off for £30, maybe they are just in the post, travelling around the world, but just contact me and tell me that, communication from these guys is just non existent, unless its automated emails to sell you stuff getting loads of those from xstance. not happy, started to feel like I’ve been conned
Response from XSTANCEOct 29, 2024
Hi Jason, We’re sorry to hear about your experience and completely understand your frustration. We’re currently experiencing significant growth, which is great news for us, but it has impacted our ability to respond to calls promptly. We are definitely working hard to get things back to the very high standards of service we used to provide! In terms of emails, we do always aim to reply to emails within 24 hours, so if you haven’t heard back, please check your spam folder, as our emails sometimes end up there. Please also note that the order number is not the tracking number and this may explain why you received tracking information showing a delivery in Germany, as we don’t ship there. We also include the tracking link in our emails and it's worth double checking. We encourage you to check your email again and if you still don’t hear from us, please reach out again. We’re here to help and will do our best to resolve this for you. We also assure you that we are a legitimate company dedicated to helping our customers relieve foot pain and improve their quality of life and if your order gets lost and you'd rather get a refund, we can certainly process that! Thank you for your patience and understanding!
Helen I.
Thank you these are just what I needed to help balance me back and support my feet
Kim M.
These insoles work. I’m walking better and with less pain. They eliminated heel and arch pain.
Christina N.
I was up super early one morning scrolling through my phone and came across the ad for shoe inserts. I work in a 120k sqft warehouse taking minimum 25k steps a day and let me tell you my heels hurt so bad it had me in tears sometimes. I should have gone to the dr but i decided to order the inserts. I got them in 2 days! I put those suckers in my shoes and no joke the pain was nearly gone. It did day a few days for my right foot to adjust to the inside arch but that discomfort was 1000x better than the heel pain i no longer have. I still feel it a tiny but when im off work or go without my work shoes but it is so much better. These really are miracle workers!
Susan B.
I was billed twice. Initially I ordered 2 pair but the I got stuck having to view a video giving a better price for 3 pair. I switched to the better offer HOWEVER, my credit card was charged for two separate orders. This is suspicious and now I’d like to cancel for BOTH orders that were billed. I placed the order a few minutes ago and checked my credit card and that is when I discovered this billing error. Not happy. Feel like I’ve been duped.
Response from XSTANCEOct 26, 2024
Hi there, Thank you for sharing your experience with us and we're truly sorry to hear about the confusion with your recent billing. It’s definitely not our intention to charge you twice and we understand how frustrating this must be. We do run various promotions and there are certain mechanics in place. If you could let us know more about the promotion you encountered, it may help us clarify what happened. It's possible that the promotion was meant to provide an additional order rather than replace your original one. In any case, please reach out to our support team at [email protected]. We’ll be happy to look into your situation, see if we can cancel the duplicate order or assist you with a return and refund if needed. Thank you for your patience and we appreciate the opportunity to resolve this for you!