Jedd
Not Walking like an Egyptian…
The insoles have allowed me to walk without the typical early morning, just getting out of bed, hobbling, limping, reaching for the walls for support stuff.

XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
XSTANCE (thexstance.com) has 784 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Jedd
The insoles have allowed me to walk without the typical early morning, just getting out of bed, hobbling, limping, reaching for the walls for support stuff.
Jen
CS responded in less than 24 hours which is great! The issues was that I had forgotten about a 6month sub and they gave NO warning ahead of time and "tada!" -"Your credit card has been charged". "ARGH!" They said the order has been canceled and now I'm waiting to find out if that refund is 3-5 biz days. They did cancel and refund me. I do like the products. Give yourself reminders because they may not. I do want to try them again in the future.
Patty B.
So far, I’m loving these insoles! I’ve had issues with shoes my entire life… which led to foot pain. I’m already feeling the difference in my feet as well as my back!
Kevin P.
The XSTANCE insoles have made a huge difference in my quality of life. I have plantar fasciitis in both feet and arthritis in both ankles and had terrible foot pain. After just a few days wearing these insoles my feet don’t hurt at all. I have a total of 9 pairs now and highly recommended them. The only issue is the shipping is extremely slow. Other than that, super happy.
Jeanne C.
Instant relief! Pain is down about 80% in just 2 weeks. I've tried many different padded socks, inserts, gel inserts & compression socks that pinched & causes blisters. Xstance are the only ones that worked! The size small works perfect in my 7.5 size shoes.
Amber S.
My concerns were answered rapidly, first time outlet chase and I received a notice from my bank that this was potential fraud., likely because the purchase was from Europe, so I was ready to cancel and request chargeback. Thank you for the quick response. Now I hope the product will come a bit more quickly. Thanks again.
Peter M.
If the insoles don’t work for you and like me caused ankle pain, forget about getting your money back. I followed their return policy to a tee and still no refund! Not to be trusted! I already sent you the tracking # copy of Post Office receipt!!
Response from XSTANCEMar 6, 2025
Hi there, We're sorry to hear the insoles didn’t work out for you. Have you tried breaking them in? We highly encourage it! Wearing them in 2-hour increments at first can really help enhance comfort and performance. But we do understand you’ve already returned them, and we can assure you that you’ll get your money back. If you’ve sent us the return tracking number at [email protected], that’s great! We’ll process it as soon as possible, and you’ll hear back from us once it’s processed. If you haven’t received an update, we recommend checking your spam or junk folder just in case. Thank you for working with us on this! -XSTANCE
John A.
The insoles are ok, there has not been any real change from any other ones I’ve tried. The heel guards are a complete joke, I was excited to have something to help while wearing my slippers around the house. They don’t support, they slip off and move around too east. Sadly very disappointing in both
Response from XSTANCEMar 4, 2025
We're sorry to hear about your experience, John. On the other hand, thankful for the feedback you provided so we could further improve our products and services. One of our customer service agents has already reached out to you. We stand by our product and offer a 90-day money-back guarantee on all of our products. If for any reason you don’t like the product (size, fit, color, it’s raining outside), you have 90 days after receiving it to contact us. We look forward to finding a suitable resolution with you. All the best, XSTANCE Support