Patricia S.
Poor customer service
The insoles are too big for my shoes (though I ordered a size down) . Asked to return in keeping with the company's return policy. Now they are stalling. Offering me a discount to keep them. Why would I keep them if they are too big?
Response from XSTANCEMay 20, 2025
Hi there! We’re sorry to hear about your experience — this is definitely not the kind of situation we want for our customers. We completely understand how frustrating it can be when a product doesn’t fit as expected but please know that we’re committed to offering fair and helpful solutions and we always strive to make the return process as smooth as possible while ensuring our customers feel fully supported. We’ve informed our team about your concern and will look into it further to understand exactly what happened. Thank you so much for bringing this to our attention!