XSTANCEXSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
XSTANCE (thexstance.com) has 784 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing784 approved reviews, newest moderated first
Rich L.
These XSTANCE. Insoles are performing better than I had expected. My Achilles pain and issues involving pain while walking have diminished significantly…..almost completely gone after only 2 weeks of use!
Robert
This is the craziest (in a bad way) order experience I've ever seen in my life. There's plenty of sites/products that try to upsell you, and have a few screens you have to skip past before you are able to just order what you originally wanted. But these guys literally have multiple screens of UNSKIPPABLE VIDEOS trying to upsell you before you can just complete your order. Ridiculous. EDIT: They are lying in their reply. Their videos are unskippable, and you cannot skip forward. The "Next" buttons do not appear until like 75% of the LONG several minute video has played.
Response from XSTANCESep 9, 2026
Hi Robert, Thank you for taking the time to share your honest feedback with us. We hear you loud and clear, and we completely understand why the checkout experience felt so overwhelming and frustrating for you. While our promotional videos do have a skip option, we know that facing multiple pop-ups and add-on offers can easily feel pushy or intrusive when you are just trying to complete your purchase. Our intention with these extra offers was never to mislead or create a difficult experience, but rather to present deals we thought customers might want to try. However, we fully recognize that it can feel like too much. The last thing we want is for anyone to feel frustrated when shopping with us. Our goal with any extra offers is to make sure you don't miss out on savings, but we also know how crucial it is to respect your time with a smooth, seamless checkout. Your feedback is incredibly valuable to us. We are passing your review directly along to our team to take a close look at our checkout flow and make the necessary improvements to ensure a better experience moving forward. If there is anything else we can do to assist you with your order, please do not hesitate to reach out to our support team directly. - The XSTANCE Team -
Brian A.
Very comfortable in my work boots. Love the arch. Very pleased 👍
Joan P.
This brand of insoles is all I will ever use. I've had Morton's Neuroma for 15 years and have tried dozens of insoles. These are truly the ONLY ones that keep my pain in check. Whenever I tried others, it affected my knees and hips, too. I never have that issue with Xstance insoles. They are truly the BEST.
Charley B.
I like that Xstance customer service responded quickly to my inquiries regarding no tracking information on my order. They said they were working on issues regarding that within their system. My order did arrived in the 2-7 day window they said was typical. But it is frustrating with many companies to NOT provide a phone number for customer service or if they do, they will not answer and just post a recording " That call volume is heavier then normal, leave a message." they will never answer that phone. That is a big red flag for dealing with a company for me.
Sherry N.
Put them in my hiking shoes for first time today-felt good. Medium long hike on dirt trail-feet felt supported! And this evening feet and ankles feel fine.
Barbara H.
Product really works to relieve foot pain!
customer
Were pretty quick resolving my mistake.
