Phil K.
I’m glad to see customer care is…
I’m glad to see customer care is something you take serious. Kudos to Carolyn Mitchel for being solution oriented and keeping me as a customer.

XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
XSTANCE (thexstance.com) has 784 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Phil K.
I’m glad to see customer care is something you take serious. Kudos to Carolyn Mitchel for being solution oriented and keeping me as a customer.
Tim D.
This company is honest first and foremost! Communication is spot on! That is invaluable these day’s. There products are top quality 👌 although the inserts for your feet weren't for me they are an excellent product. Because they are honest and do make wonderful products i suggest that anyone with hurting feet try them out!
Chuck
I canceled order because it was in my cart wrong but u idiots added it to my other order and charged my card for all of it I canceled order within 3 minutes but was told it couldn't be canceled
Response from XSTANCEOct 2, 2026
Hi there, We’re sorry this experience left you feeling frustrated. We understand how disappointing it is when an order doesn’t go the way you expected, and we appreciate you taking the time to let us know what happened. We haven’t received other reports of items being added to an order unexpectedly, but we’ll definitely share your feedback with our technical team so they can look into this further. For situations like this, letting our team know before an order is placed gives us the best opportunity to look into any concerns right away and help avoid any additional hassle. We’ve also recently expedited our order fulfillment process to help ensure customers receive their orders as quickly as possible. Because of this, once an order has been fulfilled, we’re no longer able to make changes or cancel it. If that happens, though, please know you’re never left without options, and our team is always here to help with the return and refund process. Please reach out to us at [email protected] so we can personally assist you and make sure you’re fully taken care of! - XSTANCE -
Mary
Received promptly. Easy to fit into shoe. Immediate relief of foot pain. I strongly recommend!
Anita S.
I was upset because I did not receive my two free insoles after purchasing buy two get two free on a senior restock email. Stephanie handled the problem and was courteous and said the two insoles would be shipped to me to complete my order.
Luis C.
I have a knee pain that extends to my leg and back . With the help of the insoles that pain went away. The product is perfect for me. Thank you!
Sonia B.
I love these my feet are so much better thank you so much
Joan
The order came on time. The product is improving feet.