Kate
Communication Lacking
Received an order confirmation but no tracking link or shipping confirmation despite their website stating: How do I track my order? Once your package is on its way, look out for an email with the subject "We're wooblin' on your order" that includes your tracking number. Make sure to check your spam/junk folders if you don't see this email in your inbox. Didn't receive any of this, nor did I receive a proper receipt, just a confirmation of order. Not having any tracking information, after 2 weeks I had to jump through their chatbot hoops to check on my order status at which point they provided tracking information, so that did work. Package had been delivered, but to a safe place, so hadn't looked for it! Located now, so happy to have it but as it's a gift can't comment on the product / experience itself.



