#TheWarmingStoreReviews of thewarmingstore.com

Bought jackets so tiny They did not fit They did not come with battery packs Total sh*t 💩

I bought a pair of leather warming gloves. The website made it clear that you need to measure hands for the correct fit, which I did. There is no advice to measure your wrist. I ordered a medium size that happened to be called open box. No description indicated anything different about this product, but it was the same price as the product that wasn't labeled as 'open box'. I got the gloves after a while, not a quick delivery, I tried on the gloves out of the box, they fit. Then I put the batteries in the pocket on the wrist and I could barely get the gloves on and could not move my wrist once I had them on. I called the company, and they said "No refund or exchange because it was a discounted price". It was not a discounted price; I paid the same price! I'm waiting for a return call from a manager. If I get a satisfactory resolution to this problem, I will update my review.

Terrible (non existent) customer service. I've been trying to reach them for 6 weeks and have received ZERO response. I've sent multiple emails and have yet to receive a reply. When I call their "Support" line, I'm directed to an overseas call center where I'm told I need to email the company for a resolution. They will not put me in touch with someone at the physical location. Of course, those emails never receive a response. I've had to resort to initiating a refund through my credit card company. There are plenty of reputable retailers selling these same items- I would strongly suggest you shop elsewhere.

I ordered a pair of heated gloves for a present on 11/08/25. The company processed my card ( took the money). I received an email on 11/11/25 I received a FedEx tracking number in the email from TWS saying my order shipped. While checking the FedEx tracking number,on the FedEx website, it stated my package was due to be delivered on 11/17/25. On 11/18 the tracking stated there was an exception due to weather conditions in Olathe KS. ( I checked the weather, there was no issue). I contacted TWS on 11/19/25 stating if there was no movement on my package by the 22nd I was requesting a refund. Amazingly on 11/20/25 the status of the package moved to Chandler AZ. On 11/21/25 the tracking status showed the package was in Phoenix AZ at 10:37am.. the problem is I checked at 4:39am ( my time zone is the same as AZ). After emailing the company again somehow the tracking shows the package shows it arrived at Phoenix at 3:37am on 11/21/25 ( this was at 6:32am). I have contacted the company and FedEx. It is apparent to me that somehow the “company “ can manipulate the FedEx tracking. FedEx is no help as they need the exact information that is on the shipping label. I,once again, emailed the company requesting all the exact information from the shipping label. It is now 1:46pm I had heard nothing back. I have filed a complaint with the FTC. My next call will be to my bank.

DO NOT ORDER FROM THEM. Order can partially fulfilled. No indication the rest was forthcoming. No replies to emails. Customer service had no information on the order. Customer Service hung on on me, had to call back. Then they told me 30-60 days for them to restock inventory and ship to me,

Only one person to answer all calls to order or for a warming product expert. This person is clueless about their products. The jacket I needed was backordered. They're going to go out of business. If you get on Gebring website - this is the same company/person answering the phone.

On 9/6 I ordered some inexpensive Ice Bandana replacements and paid $6.49 plus $5 for shipping. On 9/8 I receive an email from The Warming Store that my shipment is held up by USPS for lack of delivery payment. On that same day, I emailed the Warming Store back asking why they didn't pay USPS and to please handle it. On 9/11, after not hearing back from them, I called them and got a bunch of illogically double talk about it being handled and not to worry about it and then they hung up on me. Fortunately, it was not a lot of cash out of pocket, but I'm sure I will never see the ice replacements I ordered.

I ordered a cooling vest. It came on Saturday, I tried it on and it did not fit well for Pickleball play. I sent an email immediately requesting refund. I received the first reply from Sam saying "the item cannot be worn". I did not wear it, only tried it on for 30 seconds. I replied with that and the last reply was that it was non-returnable due to manufacturer's warranty. There is no such policy on their website for Oro. This vest was $200+. Also, I ordered this item on May 22 and didn't receive it until June 7...when website says 3-5 day shipping! Ordered it in white, got it in black. WHAT MORE DO I NEED TO TELL YOU. UPDATE 6/12-RESOLUTION OCCURED AFTER MANY BACK AND FORTH EMAILS. I WAS DIRECTED TO SEND MY ITEM BACK TO THE MANUFACTURER FOR A REFUND.