#TheWarmingStoreReviews of thewarmingstore.com

Ordered snow cleats with $79 one-day shipping (via FedEx) and received the package in 3 days. The product is bigger than size chart indicates so I needed to return it. Sent 2 emails to the company "support email" with no responses. Called "888" phone # and spoke to someone, probably not in USA. Would not credit the shipping charge for failed 1-day delivery--said they don't count Sat and Sun (which is not on the website). Said there was no one to speak to at "the store". After much discussion, send return email and I have to pay return postage. Not in the customer business!!

Run from this company. They are happy to sell you something but as soon as you need to return they are painful to deal with. I emailed there support email 4 times over 7 days with zero follow up. The customer service here is non existent.

When you call they will not let you speak to a manager or anyone above them. Always the same lady answering the phone and putting on hold to never speak to the boss. Incompetence at its best!! DO NOT BUY THERE CHEAP GARBAGE! Heated insoles are worthless. ONE HUNDRED DOLLARS DOWN THE TOILET.

WARNING - Fraudulent activity. This business (The Warming Store) does not respond to emails and deliberately avoids addressing customer issues. I have made multiple attempts to contact them with no response or resolution. At this point, it feels intentional and deceptive. This is not how a legitimate business operates. Consumers should stay far away — this company should not be in business. Do not buy from this company

I have been trying to purchase a replacement battery for my jacket for a month now. Two emails were sent and not acknowledged. I called twice and spoke with customer service representatives who were not in the least helpful. I requested to speak with a supervisor and was denied that request. The last representative (Rosanna) I spoke with told me to go on the chat and send photos (which I had already provided over email) as this was the quickest solution and she would watch for the chat. I've been waiting for a response to my chat for 28 min so far and it says "currently replying in under 55 minutes." The complete lack of customer service is appalling. If I ever get my battery, I will never do business with this company again.

I do not recommdnd this place! I ordered a boot dryer, order number 529477. It was delivered on 12/22/2025 however it does not work properly- it does not dry the boots. I requested assistance to return this product and receive a reimbursement or replacement. On the website, it states email is the best contact method. I have sent 8 emails and no response. I have tried calling 12 times. I am put on hold then the line cuts. They also ignore the Better Business Bureau. I would not recommend this company or the products they sell based on my experience.

My mother ordered gloves from the warming store on December 10 and the order was processed and she never received any gloves and the gloves were like almost $185. They never responded to any of the emails we sent to verify the order status and then I helped her request a refund via email and they never responded to that except to issue another Automated email saying that the gloves were on deck to be shipped. That’s like like a month later almost so we’re going through her credit card issuer to dispute the transaction at this point.

Terrible customer service. Took 3 weeks to get the product which eats into their crazy 30 day return policy which is the EXACT SAME for Exchange…we just wanted to get a smaller size (net neutral to them with our expense for shipping) and it was 34 days after ordering and their ‘policy’ will not allow for EXCHANGE….even if we wanted to buy a more expensive product. Totally backwards customer service. Stay away at all costs…buy elsewhere…lack of flexibility here is impossible to buy as a gift for anyone. Literally worst customer service I’ve ever experienced.