The Violet VixenReviews of thevioletvixen.com

I really wanted to love this shop. Everything turned out ok, but my item didn’t ship until well after their very padded 10 business day shipping policy, despite being in stock (not backordered). When I reached out to customer service to find out what was going on (via email), it took them a week to respond. So I had plenty of time to wonder if I had fallen victim to some kind of scam, which is a part of the online shopping experience I generally prefer to skip. But they did finally respond, and my item did ship, and it arrived brand new and exactly as described, and I love it. But I’m sorry to say I probably won’t shop here again or recommend it to my friends.

I ordered something last year and it still hasn't arrived. I have told customer service four months after I've ordered it, and I was told it had to do with pandemic restrictions. A few months later I asked again and haven't gotten a response. I will never shop from here again.

The product as as advertised and my wife liked it, however the customer service was very poor. My order was very delayed, around 2 months to receive it. There is a lot going on in the world so this is not bad but when I ordered the item I was told it would be about 25 business days and when that time passed I contacted the store to get an update via e-mail. Received no answer. Sent and additional E-mail, received no answer. Tried calling, straight to VM. Tried their sites chat, promised an e-mail back, nothing. This went on for weeks. Finally I sent them an e-mail saying if they did not contact me in the next 3 days I would be canceling the order and since they refused to answer me I would do it through paypal. No answer. Within 5 min of me sending my message into paypal they sent me a response e-mail. So they don't have time to reply to any of my messages just asking for information but when I go to cancel my payment they can respond lightning quick? And suddenly my item has "Just" arrived and is almost ready to ship? That is very suspicious. I think don't hear from them for several more days and I send them a, admittedly upset, e-mail and they still don't respond but I do get a tracking number the next day. Why did it take such extreme measures to even get a response? If you know your shipments are delayed why not just send a preliminary e-mail and not require the customer to hunt you down? Why not reply to the customer request, even with a canned response that just says something, "We apologize but due to global events shipments are being delayed by at least XX" Hell that could be automated. This looks extremely poor on the business as a whole and I will likely never shop here again. I should not have to file a complaint with a payment processor just to get a response. And 5 min? You can't reply to me in weeks but THAT you reply to in 5 min? absolutely despicable.

bought a piece of jewelry on april 14th of 2021, and only today did i receive a shipment notification. it should not take, under any circumstances, almost a year to ship a singular piece of jewelry. completely shameful, and i hope no one else has to go through the same experience i did.

Took almost a month to try to process an order. Order was only shipped after I requested a refund through PayPal and found out I could source the product directly from the manufacturer both faster and for less money.

The dress is beautiful and fit perfectly!

The merchandise is good quality, but the quality of service seems lacking. It took more than two weeks for the products to ship. I ordered the garter and stockings on January 28th, intent on them being a Valentines Day gift, USPS delivered them in two or three days, but the package wasn't shipped from VV until February 14th. I don't expect Amazon.com like quickness, but two weeks, and no communication from VV, seems excessive. Maybe I should have known better, as this has happened almost every time I've ordered from here (4 or 5 times in the past 6 or 7years). Some places will let you know if your products are backordered. I don't like leaving bad reviews, but I'm frustrated that it takes so long or that there isn't a clearer disclaimer stating that it will take so darned long for your stuff to ship. Sorry, please and thank you.

Haven't got it and ole lady been texting you all and no response