The Violet VixenReviews of thevioletvixen.com

By FAR the worst customer service I have EVER received! I ordered 3 items: 1 set of glasses and 2 candle holders, WAY back in FEBRUARY for a birthday in March (which was pretty safely after the estimated delivery date). Finally sent an email in April asking where the heck my items were. Received a reply saying it was due to covid 19 and that the candle holders were on back order (however they were and are still offering this item... and at a lower price than I paid...?) but they'd send the glasses right away! Wrote two more, unanswered emails to their service department before FINALLY receiving the glasses ONLY, a few days ago END of MAY... 3 ½ MONTHS later??? Who knows when/if I'll ever recieve the rest, or how many emails that will entail. Have not been offered anything to make up for this, not store credit, not a refund, nothing. Absolutely pathetic, can't believe anyone thinks this is an acceptable way to run a business 🙄

Absolutely awful. The description says and shows SLIGHT fraying on the brim. The hat I got had the fabric coming totally OFF of the brim. When I contacted customer service, they told me I got what I paid for and only offered store credit. The box the hat came in also had no packaging in it to keep the product safe and didn't come with a return slip. Really disappointed and overpriced. Quality was absolute garbage.

I really loved the way the corset came out and it fit perfectly, the only thing about the order is that I never received the nipple covers that were set to come with my corset. Otherwise, I’m very happy :)

Fast delivery

It’s been two months and finally got a shipping confirmation. Hopefully it arrives soon, it was supposed to be a birthday present in April.

Had to email customer service about an order- they replied right away and were able to help me immediately! I really appreciate their quick response and the item I received is of fantastic quality. Also shipped fast.

I first ordered a hat and received and email saying they were out of stock. Never an issue, that I understand. I asked them to just refund me, but they ignored the email. Two weeks later I emailed back and they said they gave me store credit for $75 (my original purchase was $56.) I thought that was very nice of them. However, you can't use store credit and a discount code on their website due to how it was set up. So the 35%off your purchase code I used on the hat I couldn't use on my new purchase. So I didn't really get any extra credit. I emailed them this and they credited me $100 instead. So I made a purchase....but still had to pay for shipping. The credit would not be applied to the shipping cost. This was all over close to two months. I just received the item I purchased. I would give the item 5 stars, but the service 1. If you hand have an item someone ordered, you should just give them their money back and not make them send multiple emails you don't respond to.

It took three emails, a Facebook message, and a phone call to finally get a response about my order I placed on 4/11/2020. I do understand shipping delays due to Covid-19, but communication shouldn't be that hard. I wish I had been notified that my shipment was delayed and why, with an estimate of when it would arrive. I was left wondering if I had wasted money at a fake store, seeing no reviews on Facebook, or anywhere wasn't encouraging. The items I ordered are great and arrived well packaged and as expected on 5/29/2020.