The Violet VixenReviews of thevioletvixen.com

I understood the pandemic caused delay, but I’m just happy they arrived and are the perfect size.

I ordered a black necklace from the store in May but didn’t get any order updates for a month so somewhere in June I sent an email to ask if it was received, shipped, processing, anything. I got an email back saying they would check but didn’t hear back after. At the end of July I commented on a picture on the Violet Vixen Instagram asking if they halted production because of the virus or something, and the page messaged me asking if they could check my order (for the second time) and they told me they didn’t even have my order in stock but that they could send me the necklace in silver. I was extremely frustrated that I’d waited almost 3 months just to be told they didn’t have my purchase and asked for a refund. They left me on read and did NOT give me a refund. Then they DELETED my comment on their page. I finally got customer service via email by a nice person named Magenta who said it was on the way and assured me I would get my black necklace not silver and she apologized for the bad service on Instagram. I finally got my necklace yesterday which I ordered on May 21st. This was by far a one star experience if any, but the extra star is only for Magenta being kind enough to communicate professionally. Edit: I discovered the necklace is secondhand from a different brand by the tags, and the original site they took it from is selling the original item for ONE THIRD of the price. My two star rating is now one star and I’d give zero if I could.

Excellent customer service and I absolutely love my product!

My order was delivered quickly and was exactly as described. My husband will definitely put the masks to good use!

It took 6 months for them to ship my order

Received my order fast on my replacement filters for the masks I got recently, which are great as well. Always happy with this company!

This order took a very long time just to process. A week later I ordered another item and it still has not processed as of yet. If you don't have the item in stock, either don't advertise it or specifically list it as a preorder.

Quick service, fair price, accurate product description