The VetsReviews of thevets.com

This company is disingenuous and manipulative. Lied to me about what I was agreeing to, customer service says they’ll have a supervisor reach out, never happens, emails get ignored. This is not a reflection of the actual vet and vet tech that comes to help your animal - this is strictly in regard to the structure of this company and “customer care”. Will never recommend this to any pet parents! Please exhaust all other options before getting involved with this garbage company.

Great business they came out to my house on the weekend with no extra charge they were very friendly very thorough took their time with me and my dog they recommended good services and they gavee meds on site for my dog love this service would definitely recommend and use them again. They gave me peace ofi d with my dog since he was head tilting and walking off balance.

They were great with my dog. Reasonable price. Perfect!

“The Vets” totally took over a smaller mobile company called Bettervets who were amazing! Got rid of half the providers including my dogs and left half the animals with no service, meaning when I had no idea about the merger I called to make an appointment to find out not only was my dogs doctor let go but they don’t service the Northeast area of Philadelphia! So what happens now? What about his medication, who will come out and check on him since he has a spinal disorder. just another bigger corporate take over just like all the hospitals!! They have no answers for me, my dog does not have a mobile vet anymore, so I guess that is a reflection of how much they care about your pets!!

Awful. Since they are not based anywhere once they leave you cannot connect. I had an appointment in January and wanted my prescription sent to Chewy. March 2 I requested the prescription It is March 23 . It still has not been done. I have called and emailed EVERY day but it is a call center abroad.

Prompt and professional. Dr. Wilde and her assistant Natalia were gentle and patient with my cat.

They are a nice service to come to your home! Very nice people.

Just don’t. My local mobile vet clinic was absorbed by the vets. At first, I was interested in their membership program and decided to give it a try. I didn’t understand the terms and attempted to cancel the membership the very next day. This turned into four months of back-and-forth conversations with the vets. Their customer service is abysmal. It is nearly impossible to get a hold of someone. They charged my card without my consent. It has now been four months that I have been trying to resolve this issue. I actually had to cancel my card because they continually charged my card without my consent while I frantically tried to get a hold of someone via phone and email over four long months. I must have made over 50 points of contact trying to resolve this issue. I have never lost such profound trust in a company as the vets. Do not trust them with your card or any financial information. If there is no communication and transparency, the company is predatory and has no business near your finances. Learn from my mistakes. Just don’t.