The VetsReviews of thevets.com

Vet was great with my pet, but billing was confusing. Coupon wasn’t applied.

The employees were great, although not as skilled at getting cooperation from my cat as regular vet. I could get in easily and felt the vet was good. Problems: They did not recommend follow up after providing meds for an infection. I learned later, from the emergency vet I needed to go to, that cats don’t always respond to certain antibiotics. It is standard practice to recheck after treatment to see if the infection is gone. This wasn’t done, the UTI persisted, and it hastened my cat’s kidney failure. Do not get the wellness plan. It is not a good value as it offers 3 visits but only covers labs for one. If you take them up on their mid year checkup because it is part of the deal, you will incur extra costs. Bottom line, if you need quick treatment for something pretty standard or if you are doing annual checks and vaccines on a healthy pet- the Vets provides great service. If you have an ill or older pet, a regular vet is a better bet.

I have called and spoken with people three times about cancelling my membership and have never been helped or called back or contacted again. Just got charged for another month after working on cancelling my membership for 2.5 weeks now. I just called and was once again told I would be contacted back. If someone actually ever returns my call so I can cancel my membership I will update this review but I'm close to calling my bank at this point. Starting to feel untrustworthy to me and I would not recommend getting a membership with them as it seems to be extremely hard to get out of. UPDATE: I got a call back, finally. Apparently the first two requests didnt go through... Updated the rating from my original one star. That being said, the actual single appointment I had with them 4.5 months ago was great, even though the pricing was a litttttle high and I found the Dr. to be somewhat condescending. Its what I come to expect from at home services though, its not going to be the same price as a clinic.

The initial visit by the members who came to my home was positive. Dogs felt comfortable with them and they seemed thorough. The cost was 2 times the rate from a visit with our regular vet. I can not drive, so this, I felt was my only option. They are difficult to get in tough with, and STILL have not emailed or given me a copy of shot or medication record. THIS has been very frustrating!

The competence and thouroughness were to be praised. The prices were extreme and I felt I had no option but to do everything they suggested.

Business like, efficient