VermontCountryStoreReviews of thevermontcountrystore.com

I ordered a robe for my wife's birthday on January 14. I thought 12 days would be sufficient to process the order and mail it. Not! Still don't have the item and if the tracking information is correct, I won't get the item until January 31. This package traveled from VT to CT, NC, MA, NJ, OH, PA, NC, SC, NC. Anyone see a problem. I live in NC! I've had stuff come from China quicker than this. Called the store's customer service but got no real help. They should have sent me another via priority mail. Called USPS and I think that is why the package is back on track for delivery to me. I won't order again from this store. I should have read the other reviews before ordering. Lesson learned.

Done with VCS. They sell very cheap low quality items these days. Not the same store that it used to be. DO NOT SHOP HERE!!

I called CS about the ship date prior to ordering-and she assured me delivery prior to Christmas! I wouldn't have ordered otherwise so that's really bad customer service to lie to get a customer to purchase! I am thoroughly disgusted by being lied to-like the lie in the email that I had emailed them when I had in fact spoken with CS prior to ordering.

-WARNING- you're not dealing with the good old Vermont Country Store. They're dealing with little thieving little people in China boiler rooms crammed with little thieves

I have never even purchased anything from Vermont Country Store. However, I have somehow ended up on a marketing engine that refuses to honor my many attempts to stop the incessant emails. Direct contact with VCS and assurances I would be removed yielded zero results. This company is clearly selling my data and employs terrible policies regarding customer privacy. Avoid them!

Never had a business with this company and they somehow obtained my email address and bomb emailing me their advertisements once or twice daily. Their "unsubscribe" hyperlink doesn't do anything at all. I contacted them requesting my email address to be removed from their list, they want my residence address... no thanks!! They should be blacklisted as a spammer. All their emails are sent directly to my junk folder.

This store is a joke. Customer service is rude and slow. The rep told me "the item shipped!" and said "i am sorry." yeah, i bet you are. i didn't receive a shipment confirmation (checked spam folder too) and i signed into their "system" this past weekend to check status since it had been a week since placing and the system didn't even locate the order. i now have to pay return shipping AND eat the 13.95 shipping and processing fee to get this back to them, an item i needed timely but they took days to process. from the other reviews, sounds like i won't get a refund for at least six weeks upon them re-receiving the item too.

I ordered 2 clothing items in November, 2021. They were both poor quality, especially considering the price. The company offers 100% satisfaction guarantee, so I promptly returned the items. It is nearing the end of March, 2022, and I still do not have my $125 refund. When I contacted the company I was told something like "we are running behind in refunds". Now, I take that as meaning they are out of funds needed to refund. The credit card company has been notified, but, thus far, it appears that they are not having any success either. 05/2022 Update---since this had taken so many months, I misplaced the proof of mailing from the post office. Without the proof, the credit card company had nothing use to demand the refund. I "assume" that the products were returned to inventory when they were received back at the company---and I am still out $125.