VermontCountryStoreReviews of thevermontcountrystore.com

You’re familiar with the expression “pull the wool over one’s eyes”… Well, attempting a transaction with Vermont Country Store feels like having a whole sheep thrown in one’s face. You can read in the comments here about the sorts of nonsense VCS does in order to enrich themselves at the expense of their abused customers. Horrible defective products, long telephone wait times, non-responsive live chat, customer service representatives ill equipped to actually resolve problems, ridiculous charges (i.e. to return defective products), no accountability, the absence of truthful answers… Yes, they did it to me too. That “Customer Bill of Rights” they post on their website along with that “aw shucks” photo of their generational owners — it’s complete nonsense, as fictional as your favorite dime-store novel. Once they’ve taken your money, VCS does not care about you, or their reputation. So, if you like donating your money to a corporation disguised as a homey country store, by all means, bring your business to VCS. If you actually want customer service, accountability, truthfulness and top notch products, you really should look at a different vendor. These folks are absolutely not the “real deal” and in time, you will regret your association with them. Bad folks who demonstrate daily that they do not care. Do yourself a favor, stay away from them.

I called to cancel the catalog that come to my new residence. Her first question was do I have the new address for the person who moved. I responded no. Her next question was "well did she die?" I replied that that was a very insensitive question. Her next statement was "well you have to appreciate my point of view, I don't know who you are..." I responded that I did not have to appreciate her point of view and asked again to cancel the catalog.She was more interested in business and in the process of being rude has lost this customer and my family and friends.

Spammers! Sent me newsletters without ever signing up and I don’t even live in the US! Clear violation of GDPR

I asked for return slip on Monday wait till Thursday no return slip. Wednesday morning I went to the USPS sent my item for exchange for a bigger size. The box got there Friday morning according to USPS tracking.I called Friday afternoon 4:00 pm this idiot told it would take a couple of weeks before they would be able to tell me if they got my package.They did sent return slip Friday at 3:26 PM after the fact.How can business be in business with these no nothing lamebrain morons!

I placed an order on December 1st and 19 days later nothing has arrived. Tried to no avail to get a live person to speak with me. Finally, after waiting on hold for over 30 minutes, got a representative who had no ability to help me and said "someone would call back within 24 hours." I then used the online chat, which disconnected me twice. Finally, someone on the other end typed "we shipped it, check with UPS" then they promptly disconnected the chat. Why is the onus on me? It's been over 20 days. Nothing is coming. I'm out over $100. Customer service is horrible. Not sure about the product as it was never received. I would never recommend this store. Scam.

I had the exact same issue as the last customer. I found out that I ordered the wrong size within hours of ordering. I ordered last night after hours and I sent a message through the company chat hours before they opened today. They also told me the order was packaged and they couldn't replace the correct sizes and couldn't even just cancel the order. She offered to send me a return label even though the order hasn't even shipped. I decided to pay a higher price for items from this seller because it's marketed like it's an American company with good service. I might has well just order cheap things from China if the customer service is going to be the same.

I realized that I bought the wrong size ironing board cover as I have a wall ironing board. I cancelled within an hour by email and called right after they opened on Sunday. The customer service rep said that the people who handle cancelations would not answer the phone and sent a message. I called again this morning, Monday, and was told the same thing. I was told no action had been taken on the order. Then at 12:30 Monday, I got a call from Kristie, who said that it had already been packaged. I asked why no one answered the phone calls or messages from Sunday and this morning and why was told no action was taken on the order. I was told that they get to the calls and emails and messages when they can. Now, I have to send it back before getting a credit. There is no cancellation button. I will never order from them again.

I was a longtime customer of Vermont Country store. Every year I would by Christmas presents for family members, even though I always thought they were a bit overpriced. That changed a year ago when I called to return some slippers which came apart. Even though the Country Store advertises their guarantee of complete satisfaction with their products, it became clear that this was false advertising.Their customer service representative was as unpleasant as could be and refused to take the damaged slippers back. My wife and I no longer shop at Vermont Country store. I would not recommend them!