Dottie Mae F.
Don't order!!
Ordered the game in mid November and it has still not arrived. My initial inquiry to support was responded to saying it could take "up to 10 business days". I have had no response to my subsequent inquiries and it is well past 10 business days. This was supposed to be a Christmas present and was paid for on November 15th, 2021. This portion of the review was written on December 31st, 2021. Update: January 18th, 2022. So the game finally arrived. 2 months and 3 days after the order was placed. I still say "don't order"! After I wrote my first review I did hear from the company saying my email ended up in spam and they picked the wrong shipping company. In my opinion, spam should be checked regularly and you should know the quality and service of your shipping companies if you are in the business of shipping items all over the world. I am aware shipping is delayed worldwide due to the pandemic but I was not aware from their website that it would be shipped from China. I will not order again and stand behind my initial review. Update: January 31st, 2022 So the company posted a reply to my review claiming they had shipped my product from their US warehouse. An interesting statement as the package, when it finally arrived, had China as a return address. I have to wonder what is happening within the organization if they are not even aware of where the product is shipped from! On top of that discrepancy, I received an email offering me a 30% refund because of the problems I experienced with my order. What was not made clear with the original offer of the refund was that it was dependent upon my removing this one star review. As you can see, I did not accept their bribe. The more experience I have with this company the less I think of them. If I could submit a zero star review I would.
Response from UzzleJan 31, 2022
Hi Dottie, Thank you for bringing this up to our attention. We're so sorry that you're unhappy with what happened with your order. We did ship our products from our US warehouse however we experienced major delays in shipping to Canada. This kind of situation is beyond our control. I hope you would understand that the pandemic messed up everything. We sincerely apologize that there is a delay in the delivery of your game.