UzzleReviews of theuzzle.com

Response from UzzleFeb 9, 2025

Hi Lynn, We're sorry to hear that you haven't received your order. Upon checking, it appears that the package was returned due to an address issue: https://www.ontrac.com/tracking/?number=D10015945142703 Could you please confirm your shipping address? Once we have the correct details, we’ll expedite the replacement as soon as possible. We appreciate your patience and look forward to resolving this for you. Best, Bernadette, The Uzzle Team

Response from UzzleJan 31, 2025

Hi Barb, We’re so sorry for the issue with your order. It seems that the original package was lost in transit. As soon as we became aware of this, we promptly sent a replacement via 2-day shipping to ensure it arrived before Christmas. According to the tracking information, the replacement game was marked as delivered on 12/24. We sincerely apologize for this experience—it’s not the level of service we want for our customers. Please let us know if there’s anything else we can assist you. Best, Bernadette, The Uzzle Team

Response from UzzleFeb 1, 2025

Hi Wally, We’re sorry to hear that you were disappointed with our Black Friday sale. The offer was limited to the first 50 customers, and with over 1,000 people trying to claim it at the same time, it sold out within seconds. The error message you received was that the promotion had already been fully sold out by the time you were trying to order. We completely understand how frustrating that must have been, and we truly appreciate your feedback. We’re always looking for ways to improve, and we’ll take this into account for future promotions to create a better experience for our customers. Thank you for your support—we hope to have another great offer for you soon! Best, Bernadette, The Uzzle Team

Response from UzzleFeb 1, 2025

Hi Bob, We're sorry to hear that you had an issue with your order. We've been trying to reach you to check your order but we haven't received a response about your order details. We’re unable to locate your order using your name. Could you please provide your order number? Once we have that information, we’ll be happy to look into this for you and resolve the issue as quickly as possible. Looking forward to your reply! Best, Bernadette, The Uzzle Team

Response from UzzleFeb 1, 2025

Hi Tracy, We’re so sorry to hear that you had an issue with your order. Upon checking our records, your order was marked as delivered on 11/15. According to USPS, it was left at your garage or another door. If you haven’t received your order yet, please let us know, and we’d be happy to assist you further. Best, Bernadette, The Uzzle Team

Response from UzzleFeb 1, 2025

Hi J, We're sorry to hear that you had an issue with your order. We've been trying to reach you to check your order but we haven't received a response about your order details. We’re unable to locate your order using your name. Could you please provide your order number? Once we have that information, we’ll be happy to look into this for you and resolve the issue as quickly as possible. Looking forward to your reply! Best, Bernadette, The Uzzle Team

Response from UzzleFeb 1, 2025

Hi, We're sorry to hear that you had an issue with your order. We've been trying to reach you to check your order but we haven't received a response about your order details. Could you please provide your order number? Once we have that information, we’ll be happy to look into this for you and resolve the issue as quickly as possible. Looking forward to your reply! Best, Bernadette, The Uzzle Team

Response from UzzleFeb 1, 2025

Hi Mike, We’re sorry to hear that you had an issue with your order. We’ve been waiting for your response regarding your order details, as we’re unable to locate it using your name. Could you please provide your order number? Once we have that information, we’ll be happy to check the status and assist you further. Looking forward to your reply! Best, Bernadette, The Uzzle