Pam M.
Non delivery /very poor customer service
I placed an order on the 9/11/25. As of 3/12/25 I have still not received it. Twice I received an email (on 21/11 and 28/11) with a tracking link and both linked to an invalid address. I sent a complaint email on the 29/11/25. I was told that the reason the tracking links did not work was because the carrier was still updating them at the time I tried. They are still not working. I was told that I would be sent new updates as they came in. I am still waiting for an update. I was given a warehouse phone number to call to check the parcel status. No-one was available to take my call and I am now waiting for a call back. I have also received up to three marketing emails per day promoting Black Friday specials. Very aggressive marketing strategy and appalling customer service.
Response from UzzleAug 7, 2026
Hi Pam, Thank you for taking the time to share your experience. We're truly sorry for the frustration and disappointment this caused, especially after waiting so long for your order and receiving tracking links that didn't work. After reviewing your order, we confirmed that there was an unexpected delay with your order, and we understand how frustrating it must have been to receive inconsistent tracking updates while trying to find out where your package was. We also apologize that the follow-up updates we promised were delayed and that you weren't able to reach someone immediately when you called our warehouse. At the time, we were experiencing an unusually high volume of customer inquiries, which unfortunately affected both our response times and our ability to provide timely updates. While this doesn't excuse your experience, we sincerely apologize for the lack of communication. We truly appreciate your patience and your feedback. It helps us identify where we need to improve, and we're sorry that we didn't provide the level of service you deserved. Best, The Uzzle