John T.
Good Service, Partially Broken Product
The engagement between customer and vendor was effective and frequent and any problems were solved easily, even under the circumstances of COVID-19. Any inquiry was answered quickly through either text or email. An issue occurred when receiving the product, which may not be attributed solely to the vendor. An atomizer's glass base was broken, effectively making it unusable. The battery ordered and the other atomizer work as intended. There were no other issues and the glass atomizer may have been broken in transit, which is disappointing given it was one of three items ordered. Regardless, given the situation I appreciated the thorough process. I am unsure of the vendor's policy on this manner and so I contacted their generally responsive support. I received a replacement shortly after. Thanks!