Steve
Got my stuff, but they deleted my review.
I got all my stuff in just fine from 'em. One of the pieces broke what felt like incredibly easily to me, so I went to leave a 1-star review. I left it, I received an email to verify it was me, then it disappeared. I thought I maybe swore or something and that got the review flagged, so I tried leaving another devoid of foul language, and the same thing happened. I don't think that's a particularly honest practice. My 3-star review I left of another item was allowed to stay up. Now, it could very well be that 1-star reviews have to receive additional approval, but that still seems a bit odd to me. Anyhow, they have stuff for cheap; the glass has a chance of being equally cheap, too. EDIT: I appreciate their reply, but it seems to me that the sensible thing to do would've been to let my review get posted on the item's listing and then reply to it there, instead of deleting every negative opinion I had about the item and waiting until I complain elsewhere about them as a business before they to do something. The other two glass pieces I purchased were nowhere near as flimsy. I won't be using them again.
Response from The Stash ShackMay 15, 2024
Hello, Thank you very much for your order. Your review was not published because you are giving a 1 star review to a product made of glass. The reason for the 1 star review is that the item was dropped and it broke. Since that is a natural characteristic of glass, and the review is based on how the item was handled and not on the performance of the item itself, the review is not published. Please email us, our team would be happy to offer you some store credit to help you out with a replacement or other glass piece. If you have any other questions please let us know.