The Sound of VinylReviews of thesoundofvinyl.us

I intended to update a previous review only to find Sound of Vinyl seem to be running two Trustpilot review sites. So instead I’m posting this as a further warning to any would be buyers. Head over to the ‘other’ trustpilot account for the full view on how poor they really are….. my original post was going to just say ‘ release date now pushed back a further 3 months, that’s 6 delays in totality 5 months AVOID. P.S. Sound of Vinyl if you are reading this I’ve also reported you to Trustpilot o yeah and trading standards

I’ve had a TERRIBLE experience with SOV on several occasions but repeatedly gave them the benefit of the doubt,...until now...; my most recent and officially LAST order with SOV crossed the line. After checking on the status of an order that was released/due to be shipped on March 19th I discovered that my order was changed without my knowledge nor was I notified and was being sent an alternative replacement! WHO DOES THAT WITHOUT NOTIFYING THEIR CUSTOMER?!? After going back and forth with Tyler (worst customer service rep EVER!!) I’m apparently unable to stop shipment of an item I don’t want and NEVER ORDERED!! Customer beware and especially DO NOT PREORDER ANYTHING FROM SOV!! (By the way,...this was the 3rd time SOV fudged-up/cancelled/replaced one of my orders without letting me know!!)

I've made a dozen orders from them over the past year and can honestly say they are pretty awesome. They have some really good discounts and they package their vinyl nicely. Shipping can seem slow at times but over the Holidays they hooked up free 2-day shipping on Vinyl that was already 30% off. I highly recommend them if you can't make it to your local record store cuz of Covid or just wanna stock up on some inexpensive vinyl.

I put my original order in on October 15th and after almost 11 days of no movement after processing my order I reached out via email to this company. They refunded and changed my order number to my original product. I was happy to see them refund me for the product I never received but now I feel like I'm right back in the same place as there's been no movement on my order after 3 days of creating the new order-Oct 25th. Also there is really bad communication customer service wise. You don't get any written response to an issue. I received an email with no note but showing a new order and a refund was taken off the record I ordered. At this point I feel a little scammed. Hopefully the record shows up at some point as it's been 2 weeks since the original order. Customer be aware that their inventory doesn't show what they really have. I honestly feel like this is a situation where they don't have the record I ordered and are waiting to get another shipment of it in to their warehouse.