Jaime
I put my original order in on October…
I put my original order in on October 15th and after almost 11 days of no movement after processing my order I reached out via email to this company. They refunded and changed my order number to my original product. I was happy to see them refund me for the product I never received but now I feel like I'm right back in the same place as there's been no movement on my order after 3 days of creating the new order-Oct 25th. Also there is really bad communication customer service wise. You don't get any written response to an issue. I received an email with no note but showing a new order and a refund was taken off the record I ordered. At this point I feel a little scammed. Hopefully the record shows up at some point as it's been 2 weeks since the original order. Customer be aware that their inventory doesn't show what they really have. I honestly feel like this is a situation where they don't have the record I ordered and are waiting to get another shipment of it in to their warehouse.